What are the responsibilities and job description for the Customer Service Representative position at Fenton Nissan West?
Company Description
Welcome to Fenton Motors Used, your home for used cars. With hundreds of used car options every day, we are bound to have something that will interest you. We have dealerships all across this country. If you live in Kansas, Missouri, Texas, or Oklahoma, then chances are we have a dealership that’s just a short drive away. We are bound to have a friendly team in your area, and we can’t wait to help you find a car, truck, or SUV that you will love.
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving customers issues.
Qualifications
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Additional Information
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services