What are the responsibilities and job description for the Customer Service Rep I position at Fenner Precision Polymers?
Who We Are…
At Fenner Precision Polymers, a Michelin Group company, we’re committed to delivering high-performance solutions that power critical applications across industries. Our culture is built on safety, innovation, continuous improvement, and a shared dedication to excellence. We value teamwork, adaptability, and a positive work environment where every employee plays a vital role in our success.
What We Offer…
At Fenner, you’re more than just an employee, you’re part of a global team that values your voice, supports your growth, and celebrates your contributions. We offer:
- Competitive pay with shift differentials and bonuses
- Day-one Medical, Dental, and Vision coverage
- 401(k) match immediately vested with the company
- 100% Paid Parental Leave
- Michelin Stock Purchase Program
- Michelin Tire Rebate Program
- Career Development in a Global Organization
- A Culture Built on Trust, Respect, and Empowerment
Be part of a company that values your contribution and invests in your future
What You’ll Be Doing…
As a key member of our Customer Service team, you will be responsible for supporting sales growth through customer engagement, order management, and lead follow‑up, while delivering a high‑quality customer experience. This role serves as a key point of contact for customers and internal stakeholders, ensuring efficient communication, accurate order processing, and timely follow‑through.
This position plays a critical role in supporting revenue growth, maintaining customer relationships, and driving operational excellence within Fenner’s sales organization.
Responsibilities
Customer & Sales Support
- Manage inbound customer inquiries, including requests for quotes, order status, and product information
- Develop and maintain strong relationships with customers to support retention and growth
- Provide timely and accurate quotes, pricing, and product information
- Support outside sales and sales managers with account management and follow‑up
Order Management & Execution
- Enter and manage customer orders, ensuring accuracy and completeness
- Coordinate with operations, supply chain, and customer service teams to ensure timely fulfillment
- Track orders and proactively communicate updates or issues to customers
- Resolve customer issues efficiently and professionally, escalating as needed
Lead Management & Sales Growth
- Support lead qualification and follow‑up activities to drive conversion
- Identify opportunities for upselling, cross‑selling, and account expansion
- Maintain accurate and up‑to‑date activity within CRM systems
- Assist in pipeline tracking and reporting
Collaboration & Continuous Improvement
- Partner cross‑functionally with operations, engineering, and procurement teams to support customer needs
- Provide feedback on customer trends, product needs, and market insights
- Support process improvements to enhance efficiency and customer experience
- Contribute to sales initiatives, campaigns, and ongoing business development efforts
What We’re Looking For…
We’re seeking a team member who:
- 2–5 years of experience in inside sales, customer service, or related roles
- Experience in manufacturing or industrial environments preferred
- Strong ability to manage multiple priorities in a fast‑paced environment
- Excellent communication and customer‑facing skills
- Proficiency in CRM systems and Microsoft Office tools
- Strong attention to detail and organizational skills
Key Competencies:
- Customer focus and relationship building
- Communication and collaboration
- Problem solving and critical thinking
- Sales and business acumen
- Time management and prioritization
- Adaptability and continuous improvement mindset
Ready to Take the Next Step in Your Career?
Apply today and become part of a team that’s manufacturing more than products—we’re manufacturing a better future.