What are the responsibilities and job description for the Order Management Specialist position at Fenner, Inc.?
Fenner Precision Polymer (Fenner PRP) is a global manufacturing provider of specialized and material-driven solutions that help our customers succeed. We have over 1,000 employees in US, UK, China and Italy.
Our growth ambition articulated in 3Ps:
People - Believing people are drivers of energy and progress, the organization is built on a human-centered vision.
Profit - Committed to balancing growth, profitability, and responsibility, the organization pursues sustainable development across its businesses.
Planet - Aware of climate change, resource depletion, and biodiversity loss, the organization works to reduce its environmental footprint.
Order Management Specialist
Competitive Rate
Who We Are…
At Fenner Precision Polymers, a Michelin Group company, we’re committed to delivering high-performance solutions that power critical applications across industries. Our culture is built on safety, innovation, continuous improvement, and a shared dedication to excellence. We value teamwork, adaptability, and a positive work environment where every employee plays a vital role in our success.
What We Offer…
At Fenner, you’re more than just an employee, you’re part of a global team that values your voice, supports your growth, and celebrates your contributions. We offer:
- Competitive pay with shift differentials and bonuses
- Day-one Medical, Dental, and Vision coverage
- 401(k) match immediately vested with the company
- 100% Paid Parental Leave
- Michelin Stock Purchase Program
- Michelin Tire Rebate Program
- Career Development in a Global Organization
- A Culture Built on Trust, Respect, and Empowerment
Be part of a company that values your contribution and invests in your future
What You’ll Be Doing…
As a key member of our Industrial Motion Sales team, you will:
Fenner Precision Polymers is seeking a detail-oriented and customer-focused Order Management Specialist to support all activities related to the timely entry of customer orders, feedback, and critical sales documentation. This role is essential in resolving customer issues and capturing the voice of the customer through various channels.
- Ensure accurate and timely entry of customer orders
- Coordinate internal resources—including production, planning, and shipping—to fulfill purchase orders from entry through shipment
- Foster a collaborative team atmosphere and maintain a professional work environment
- Support sales and sales support teams with order entry and processing issues
- Review and process sales order change requests using formal evaluation procedures
- Monitor and manage electronic orders (EDI, customer portals, etc.), ensuring flagged orders are addressed promptly
- Prepare standard and ad hoc departmental reports as needed
- Perform other duties as assigned
- Demonstrate commitment to Fenner’s Quality Culture and Continuous Improvement
- Uphold and promote Fenner Precision Polymers’ Values and Behaviors at all times
What We’re Looking For…
We’re seeking a team member who brings a strong mix of education, experience, and interpersonal skills to support our order management operations. The ideal candidate will have:
- An associate’s degree, business school credentials, or 1–2 years of related experience/training—or an equivalent combination of education and experience
- Outstanding verbal and written communication skills to engage effectively with internal teams and external customers
- A sharp eye for detail and strong organizational abilities to ensure accuracy in order processing
- A proven track record of resolving customer issues promptly and professionally
- A collaborative, team-oriented mindset that contributes to a positive and productive work environment
- Proficiency in Microsoft Excel, Word, and PowerPoint for reporting and documentation
- Experience entering customer purchase orders quickly and accurately
- Confidence in presenting information and responding to inquiries from managers, clients, and customers
- A commitment to continuous learning, especially in product knowledge and customer service best practices
- Familiarity with E1 and Salesforce systems is a plus
Growth Opportunities…
This role offers a clear path for advancement. High-performing individuals will have the opportunity to grow at Fenner Precision Polymers.
Ready to Take the Next Step in Your Career?
Apply today and become part of a team that’s manufacturing more than products—we’re manufacturing a better future.
