What are the responsibilities and job description for the Passenger Service Agent position at Fenix Aviation?
Job Purpose
The Passenger Service Agent's role is to provide friendly customer service for airline passengers including but not limited to passenger check in, baggage service, greeting arriving passengers, jet way operation and providing special assistance as required.
Job Duties
- Computerized Check in of passenger and handling baggage (up to 75 pounds), occasionally heavier.
- Verify passenger documentation for correct boarding pass, passport, and visa and bag identification
- Ask passengers about contents of their baggage and if the contents contain regulated or prohibited items.
- Verify passenger's eligibility to travel multiple legs with visa and passport documentation.
- Comply with all security requirements of air carriers, airport, and TSA.
- Assist passengers with flight reservation and rescheduling flight.
- Operation of jet bridge for arriving and departing flights.
- Make announcements for boarding of flight and flight arrival
- Assist passengers upon arrival and pre departure during gate operations
- Communicate pertinent information with passengers
- Work in conjunction with other departments to ensure on time performance of flights
- Take all reasonable and necessary precautions to ensure personal health and safety, as well as that of co-workers and any other person(s)
- Comply with Company, air carrier's, and regulatory security procedures and specifications.
- Be friendly, attentive, and able to respond to customers' questions.
- Provide assistance when a customer asks to escalate a question or concern.
- Meet uniform standards
- Take all reasonable and necessary precautions to ensure personal health and safety, as well as that of co-workers and any other person(s)
- Report immediately to management, all unsafe and unhealthy conditions, and occurrences that Proficient in reports required by Fenix and air carrier.
Job Type: Part-time
Pay: From $20.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $21