What are the responsibilities and job description for the Client Advisor & Social Storyteller - Soho, NY - Soho position at Fendi?
Job Responsibilities
Main Objective
The FENDI Client Advisor & Social Storyteller is responsible for providing excellent customer service, meeting sales goals.
Job Responsibilities
Minimum 2 years luxury retail experience
Fendi is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
Fendi recruits and recognizes all types of talent and singularities.
The base compensation for this role is $22 hourly, plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.
Main Objective
The FENDI Client Advisor & Social Storyteller is responsible for providing excellent customer service, meeting sales goals.
Job Responsibilities
- Achieve all Client Advisor KPIs and CRM requirements.
- Meet or exceed store, category and individual sales goals.
- Adhere to all Top Store Guidelines.
- Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
- Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
- Follow all store policies and procedures.
- Participate in necessary stocking/restocking of the store.
- Proficient and accurate use of POS system and other software as required, updating customer database.
- Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition.
- Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards
- Perform regular store maintenance functions as needed or assigned.
- May have responsibility for opening/closing the store as needed, including morning team meeting.
- Assist in maintaining visual standards with direction from VM, corporate and management
- Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
- Be a positive role model, representing the brand appropriately at all times
- Participate in the training of new Client Advisors (product knowledge, store procedures, company policies)
- Participate and prepare for monthly team meetings
- Adhere to loss prevention standards.
- Act as Ambassador for the brand through Social Storytelling program, showcasing styling, product & brand moments through Social Media
- Leverage social media platforms to drive incremental sales through new client recruitment & follower engagement
Minimum 2 years luxury retail experience
- Sales driven
- Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
- RTW experience is a plus
- Mandarin speaker is a plus
- Computer literacy a must
- Be fashion-forward, and have a passion for the fashion/luxury-goods industry
- Be a team player; pro-active attitude
- Ability to lift boxes/weights up to 10 lbs
Fendi is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
Fendi recruits and recognizes all types of talent and singularities.
The base compensation for this role is $22 hourly, plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.
Salary : $22