What are the responsibilities and job description for the Director of Experience position at Fellowship Square, Christian Care Management, Inc.?
Overview
Inspire Purpose. Elevate Community. Transform Lives as Our Director of Experience!
At Fellowship Square, a nonprofit Christian organization dedicated to serving seniors with compassion and purpose, we don’t just provide housing we uplift lives, celebrate individuals, and help residents thrive in body, mind, and spirit.
We are seeking a dynamic, mission‑driven Director of Experience who can bring energy, creativity, and heart to everything they do. In this influential role, you will lead our Resident Experience team and shape the culture, programs, and moments that make our community a place where seniors feel connected, supported, and truly at home.
If you’re passionate about meaningful engagement, exceptional service, and creating environments where seniors flourish, you may be exactly where you belong.
Responsibilities
What You’ll Lead and Inspire
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- Create unforgettable programs that enrich residents across every dimension of well‑being, physical, emotional, spiritual, social, intellectual, and vocational.
- Lead the Flourish® Holistic Wellness Program and cultivate whole‑person wellness rooted in purpose, dignity, and joy.
- Use data and resident feedback to guide thoughtful, impactful improvements.
- Collaborate with passionate teams across Operations, Sales, Dining, Life Enrichment, Marketing, and more to deliver seamless, uplifting experiences.
- Build meaningful resident relationships through events, meetings, celebrations, and individualized engagement.
- Drive retention, referrals, and occupancy by creating a community where residents feel loved, connected, and cared for.
- Inspire and mentor a talented team of professionals dedicated to serving with heart.
- Spearhead signature community events, including Resident Appreciation Month and annual celebrations.
- Be a visible, approachable presence who radiates warmth and hospitality throughout the campus.
Qualifications
Who We’re Excited to Meet
- A Bachelor’s degree or an equivalent combination of education and experience is required.
- A creative leader who loves building experiences infused with connection, purpose, and joy.
- Someone motivated by a mission‑driven, Christian environment where faith and service guide the work.
- A collaborative professional who uplifts others and inspires excellence.
- A strategic thinker with strong communication, leadership, and organizational skills.
- Experienced with 7 years in senior living, healthcare, hospitality, or customer‑experience leadership.
A Few Of the Benefits You’ll Enjoy
- Daily pay option available.
- Dental and vision insurance.
- Paid time off and paid sick leave.
- 403b matched retirement plan.
- Career Advancement Opportunities.
- Employee assistance program and much more!
About Us:
Fellowship Square is a nonprofit senior living community with a 40 year legacy of providing affordable housing and enhancing the independence and quality of life for older adults.
We’re a mission-driven organization that values and supports our dedicated team. Our commitment goes beyond exceptional care for residents—we foster a warm, family-like atmosphere where employees feel appreciated, connected, and empowered to make a meaningful difference every day.
Ready to Bring Your Passion to Life?
- If you’re excited to make a real impact
- If you’re energized by creating experiences that matter
- If you want your work to reflect your heart and your purpose
We can’t wait to meet you. Apply today and help us create a place where seniors truly flourish.
Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.