What are the responsibilities and job description for the FOH Key Manager position at Felix's Restaurant and Oyster Bar- Lakefront?
Job Summary
We are seeking an energetic and dedicated FOH (Front of House) Key Manager to lead our hospitality team with enthusiasm and professionalism. In this pivotal role, you will oversee daily front-of-house operations, ensuring exceptional customer service, efficient food and beverage service, and smooth management of staff. Your leadership will foster a positive environment that promotes teamwork, high standards, and guest satisfaction. This position offers an exciting opportunity to influence the guest experience directly while managing operational excellence in a fast-paced, dynamic setting.
Responsibilities
- Lead and supervise front-of-house team members to deliver outstanding customer service and ensure a welcoming atmosphere for all guests.
- Oversee daily restaurant operations, including shift management, food preparation oversight, and ensuring adherence to food safety standards.
- Manage POS (Point of Sale) systems such as Aloha POS and Micros POS for order processing, cash handling, and sales reconciliation.
- Coordinate staff training and development initiatives to enhance skills in food handling, customer service, and restaurant procedures.
- Control inventory levels for food, beverages, and supplies; monitor stock rotation and assist with ordering to prevent shortages or overstocking.
- Ensure compliance with health regulations, safety protocols, and sanitation standards across all front-of-house activities.
- Assist in interviewing, hiring, and onboarding new team members while fostering a positive team environment focused on growth and excellence.
Requirements
- Proven experience in food service management within quick service & fast food restaurants or casual dining environments; fine dining or hotel experience is a plus.
- Strong background in supervising teams with excellent leadership skills in hospitality management.
- Familiarity with POS systems such as Aloha POS and Micros POS for efficient transaction processing.
- Demonstrated ability in cash handling, inventory control, budgeting, and food safety practices.
- Experience with staff training & development, shift management, and customer service excellence.
- Knowledge of culinary techniques related to food preparation, cooking, and food production processes.
- Exceptional communication skills with the ability to interview candidates effectively and foster a collaborative team environment. Join us as a FOH Key Manager where your leadership will inspire your team to deliver memorable guest experiences every day! We are committed to supporting your professional growth through comprehensive training & development programs while providing a vibrant work environment that values hospitality excellence. All roles are paid positions that recognize your skills and dedication—ready to make an impact? Apply now!
Pay: $20.00 - $23.00 per hour
Work Location: In person
Salary : $20 - $23