What are the responsibilities and job description for the Inside Sales Representative – New Castle, DE position at Felder Group USA?
Job Type: Full-Time (40 hours/week, overtime as needed)
Compensation: Base Salary Commission
Who We Are
We are a well-established manufacturer of high-quality, precision European woodworking machinery. Our products incorporate advanced technology, premium materials, and industry-leading safety standards to ensure consistent performance and reliability.
As a rapidly growing company, we are committed to delivering exceptional service and customer support—standards our clients have come to expect. Despite our growth, we maintain a close-knit, team-oriented environment where employees are trusted to work independently without excessive micromanagement. We also believe in creating real opportunities for advancement, so our team members can grow their careers without feeling limited.
Who We’re Looking For
We are seeking enthusiastic, career-minded, and self-motivated individuals to join our team as Inside Sales Representatives in our New Castle, DE office.
This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers over the phone, and is confident in closing sales. The right candidate will have strong communication skills, be comfortable handling a high volume of calls, and possess a proactive, results-driven mindset.
A strong mechanical aptitude is a major advantage, as we specialize in woodworking machinery. Experience in inside sales, industrial products, or capital equipment is preferred—but we are willing to train motivated candidates with transferable skills.
What You’ll Do
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Compensation: Base Salary Commission
Who We Are
We are a well-established manufacturer of high-quality, precision European woodworking machinery. Our products incorporate advanced technology, premium materials, and industry-leading safety standards to ensure consistent performance and reliability.
As a rapidly growing company, we are committed to delivering exceptional service and customer support—standards our clients have come to expect. Despite our growth, we maintain a close-knit, team-oriented environment where employees are trusted to work independently without excessive micromanagement. We also believe in creating real opportunities for advancement, so our team members can grow their careers without feeling limited.
Who We’re Looking For
We are seeking enthusiastic, career-minded, and self-motivated individuals to join our team as Inside Sales Representatives in our New Castle, DE office.
This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers over the phone, and is confident in closing sales. The right candidate will have strong communication skills, be comfortable handling a high volume of calls, and possess a proactive, results-driven mindset.
A strong mechanical aptitude is a major advantage, as we specialize in woodworking machinery. Experience in inside sales, industrial products, or capital equipment is preferred—but we are willing to train motivated candidates with transferable skills.
What You’ll Do
- Engage with business owners and private customers to understand their needs
- Recommend machines, tools, and accessories tailored to each application
- Handle high-volume inbound and outbound sales calls
- Prepare and present quotes and close sales opportunities
- Welcome and assist customers visiting the showroom
- Schedule appointments and follow up on leads
- Build and maintain strong customer relationships
- Collaborate with internal teams to support the sales process
- Participate in occasional trade shows across the United States
- Progress through a structured training program covering equipment from entry-level machines to advanced CNC systems
- Excellent phone presence and communication skills
- Strong closing ability and sales confidence
- High-volume phone sales experience preferred
- Mechanical or technical mindset is a plus
- Comfortable with CRM systems and general computer use
- Ability to travel occasionally for trade shows
- Woodworking or industrial experience is a plus (not required)
- Health, Dental, and Vision insurance
- Retirement plan
- Paid vacation and sick time
- FSA benefit plan
- Paid holidays
- Opportunities for career advancement within a growing company
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