What are the responsibilities and job description for the Operations Specialist position at Feldco Factory Direct?
Company Description
Feldco is a leading home renewal company specializing in delighting our customers through our products: windows, siding, and doors.
Job Description
Location: Des Plaines, IL
We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the #1 Window, Siding and Door Company in the USA (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple.
What We Can Offer You?
Leadership -- We are the #1 Replacement Window, Door and Siding Company in America! We take great pride in our leadership and transformation of the home improvement market.
Growth -- We have more than quadrupled our business over the past few years and are presently expanding into more new markets.
Advancement -- We have recently promoted many internal staff members to senior management positions and offer external training.
Security -- We operate profitably and are enhancing the benefits and care of our employees.
Professionalism -- We are investing heavily in quality improvements and establishing industry-best operations.
Teamwork -- We are focused on assisting each other and working together to take care of our customers.
Responsibilities:
• Scheduling service, measurement and installation appointments.
• Resolve product or service concerns by clarifying customer’s issues.
• Open and maintain customer accounts and update I.T. system.
• Contribute to team results by working closely with field staff and other departments.
• Receive, assemble, file, and organize job packets.
• Complete necessary paperwork and data entry to process permits and purchasing.
• Process on-order and completion payments for services and contracts.
• Notify Installation Companies of daily work and customer expectations.
Additional Information
• Full Benefits: Medical, Dental, Vision, Vol Life, STD, LTD, 401 K, and Paid Time Off.
• M-F 7am-4pm with occasional Saturdays
• Full time position
Qualifications
Qualifications:
• One year of customer service experience.
• Problem solving capabilities.
• Excellent communication skills.
• Ability to multitask.
• Must be a team player.
• Must pass background check and drug screen.
Preferred Skillsets:
• Entrepreneurial spirit
• Home improvement/construction industry experience preferred but not necessary
Additional Information
All your information will be kept confidential according to EEO guidelines.