What are the responsibilities and job description for the Field Technician - Homewood, IL position at Feldco Factory Direct?
Field Technician – Feldco Home Renewal (Homewood, IL)
Feldco – Windows, Siding, Doors, and Roofing, a Chicago Tribune Top Workplace, is seeking Field Technicians to join our motivated and growing team. With over 45 years of experience, Feldco has built its reputation on delighting customers and making home improvement projects simple and stress-free. As a Field Technician, you’ll play a key role in that mission by performing both measurement and service appointments, ensuring accuracy, quality, and exceptional customer satisfaction every step of the way.
Feldco is honored to have been named a top workplace in 2024 by the Chicago Tribune making us an 11-time award winner!
Job Info:
- Employment Type: Full-Time
- Location: 17730 Hoffman Way, Homewood, IL 60430
- Hours: Mon-Fri, 7:00 am – 3:30 pm, with rotating Saturdays
- Salary: $20-25/hr with potential bonus opportunities
Please be advised of the following:
- Possible overtime averaging 5 hours per week, paid at time and a half for hours over 40
- This position requires a valid driver's license; Company Vehicle is provided
- Conduct Precise Measurements
- Visit customers’ homes post-sales closure to greet and take accurate measurements for windows, doors, siding, or roofing replacements
- Input measurements into the system using the tablet provided to ensure the accurate creation of purchase orders
- Perform Service and Repair Work
- Schedule and attend service appointments requested by customers through the operations department to address issues like drafty windows, crooked window frames, etc.
- Utilize the tablet to manage and view appointment schedules efficiently
- Purchasing of Products
- Oversee the procurement of products necessary for customer projects
- Verify Contract Details
- Ensure all contract details are accurate and confirmed on the tablet provided before proceeding with any installations or services
- Utilize the company-issued tablet and internal systems to accurately record measurements, service notes, and project details
- Conduct Installation Inspections
- Perform thorough inspections of installations to verify quality and compliance with standards
- Engage & Delight Customers
- Provide exceptional customer service to engage with and exceed customer expectations at every interaction
Job Qualifications:
- Preferred, not required: 2 years working with home construction projects
- Outstanding customer service skills
- Extremely accurate and detail-orientated
- PC/Tablet skills for order entry & appointment resulting
- High school diploma or equivalent
- Must be able to push, pull and lift a minimum of 50 lbs. and up to 100 lbs. when it is required for a service
- Must be comfortable performing work on ladders
- Ability to work evenings and Saturdays to meet the demands of our customers
What Can Feldco Offer You?
Leadership - - We are the #1 Replacement Window, Door, Siding, and Roofing Company in America! We take great pride in our leadership and transformation of the home improvement market. Growth
- - We have more than quadrupled our business over the past few years and are presently expanding into more new markets. Advancement
- - We have recently promoted many internal staff members to senior management positions and offer external training. Teamwork
- - We are focused on assisting each other and working together to take care of our customers.
Benefits Offered to Feldco Employees:
- Health: Comprehensive medical coverage, including options for PPO and HMO plans. Coverage is available for employees, spouses, and dependents. Free Teladoc and MyStrength (mental/behavioral health) when you are enrolled in one of Feldco’s medical plans.
- Dental: Dental coverage (PPO plans) including preventive services, basic and major procedures, etc.
- Vision: Vision plans cover annual eye exams, prescription lenses, and frames or contact lenses.
- Life and Accidental Death & Dismemberment (AD&D): Free $15,000 policy for all full-time employees
- Disability Coverage: Employees can enroll in STD and LTD.
- Voluntary Life Insurance: Employees have the option to purchase voluntary term life insurance with a guaranteed issue amount of $100,000. The max benefits amount is $500,000. We offer Accident, Critical Illness, and Hospital Care coverage
- Employee Assistance Program
- Offer identity Theft protection
- Pet Insurance
- 401(k) Retirement Plan: 401(k) with company match
- PTO and paid holidays
Salary : $20 - $25