Lead Service Line Specialist

Department: Construction/CEI

Location: Rockford, IL

Compensation: $35.00 - $50.00 / hour

Description

Are you a highly organized professional who thrives on supporting teams and keeping projects running smoothly? Fehr Graham is a fast-growing Midwest engineering and environmental firm looking for a motivated Lead Service Line Specialist to join our team in Rockford, Illinois. In this role, you’ll serve as a key operational partner to our engineering teams by overseeing water line/plumbing installation, inspecting and signing off on work, coordinating the administrative processes, managing project documentation and supporting the successful delivery of projects. Your work will help ensure our teams stay focused on providing high-quality service to the communities and clients we serve.

What’s in it for you?
At Fehr Graham, we offer an engaging and collaborative work environment where every day brings new opportunities to contribute to meaningful projects. As a Lead Service Line Specialist, you’ll play a critical role in helping our teams stay organized, efficient and responsive to client needs. You’ll work closely with engineers, project managers and leadership to support project delivery while helping streamline administrative and operational processes. We believe in work-life balance, professional development and creating an environment where employees can grow their careers while doing work that matters.

Where you’ll work
This position is based in our Rockford, Illinois, office. At Fehr Graham, we believe in bringing energy and enthusiasm to everything we do. Our offices foster collaboration, teamwork and professional growth. We celebrate milestones, support one another and enjoy connecting as colleagues and teammates.

Go beyond the job description. Discover projects that ignite your passion at Fehr Graham Engineering & Environmental.

What you’ll do
As a Lead Service Line Specialist, you’ll play a critical role in supporting the field execution and administrative coordination of water service line and infrastructure projects. This position combines technical field oversight, compliance verification and coordination to ensure work is completed safely, accurately and in accordance with project specifications and regulatory requirements. Your responsibilities include:

• Providing field oversight for water service line and plumbing installations, ensuring subcontractor work aligns with project plans, specifications and applicable codes.
• Inspecting installed service lines and plumbing systems to verify quality, accuracy and compliance with Illinois plumbing regulations.
• Signing off on completed installations as a licensed plumbing professional once work meets standards.
• Coordinating closely with contractors, engineers and project managers to resolve field issues and maintain project schedules.
• Helping engineering and project management teams with project documentation, reporting and field records.
• Supporting the preparation of statements of qualifications, proposals and project-related documentation.
• Maintaining organized project files, records and documentation following company standards.
• Tracking project activities, field observations and inspections to support successful delivery.
• Communicating effectively with internal teams, contractors and clients regarding field conditions, project progress and compliance requirements.
• Contributing to quality control efforts to ensure projects are delivered safely, efficiently and to the highest standards.

What it takes
Ideally, you’ll bring strong organizational and communication skills along with experience supporting professional or technical teams. You will also:

• Have 5 years of experience in technical plumbing installation, project support and inspection of plumbing.
• Be a Licensed Plumber in Illinois (required).
  Have experience with water service line installation, plumbing systems or utility infrastructure projects.
• Perform field inspections and verify compliance with applicable plumbing codes and project specifications.
• Demonstrate strong organizational, time management and multitasking abilities.
• Be detail-oriented with strong documentation and record management skills.
• Have excellent written and verbal communication skills.
• Be comfortable coordinating across multiple teams and project managers.
• Demonstrate a proactive and solutions-oriented mindset.
• Be proficient with Microsoft Office and common business software platforms.

What you’ll get
You’ll have plenty of opportunities to grow professionally at our progressive firm, which started in 1973. Our people-first organization is focused on giving our employees the opportunity for growth. In addition to a competitive salary, we also offer:

• Medical/dental/vision
• Life insurance
• Disability insurance
• 401K Retirement Plan
• Profit-sharing bonus plan
• Paid time off
• An awesome work environment.

Learn more about Fehr Graham’s people, culture and projects on our website.

Equal Opportunity Employer

Fehr Graham provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use AI-powered tools to support administrative aspects of recruiting, including sourcing support and note-taking. These tools do not evaluate candidates or influence screening, interview, or hiring decisions. Every candidate is reviewed and assessed by human recruiters and hiring managers.