Manager, Program - Trinity Cafe

Description

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400 food pantry partners. 

But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families and seniors across our area — because it’s possible.

POSITION SUMMARY

FTB is seeking a Program Manager for Trinity Café, our free, full-service restaurant for those in need of a healthy meal today. This role is responsible for the daily execution of programming at the Nebraska Ave. location. These programs include, but are not limited to, leading a daily restaurant-style meal service, managing onsite volunteers and related activities, and supporting approved external partners, previously vetted to provide a purposeful variety of community resources to neighbors accessing meal services. 

The Program Manager may occasionally represent FTB within the local community, and as applicable, should foster relationships that benefit the success of the location. Critical of all FTB programs, the Program Manager will cultivate a culture of dignity, respect, and empathy for those we serve, ensuring an environment where all feel cared for, listened to, and supported.  

As Trinity Cafe is a 365 day/year operation, this position requires schedule flexibility, including helping to cover weekends and holidays. This Program Manager will also be responsible for the supervision of team members at the cafe who assist with upkeep of the facility, culinary responsibilities, and floor management during meal service. 

This is your opportunity to be the driving force behind memorable, impactful hospitality that make a difference!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily Meal Service

• Manage the daily execution of the meal service at Trinity Café (T1), occurring daily on M-F | 11:30 AM – 12:30 PM, and Sat-Sun 9:00 AM – 10:00 AM
• Support the Culinary team in receiving the daily meal, preparing for meal service, and cleaning up once meal service is complete
• Ensure food safety guidelines are followed
• Support the T1 Café Associates to ensure facility is clean, safe, and policies are followed
• Support onsite security staff and help to ensure safety for staff, neighbors, volunteers, and partners is maintained at all times
• Follow FTB’s Neighbor Incident Reporting policies – including immediately notifying appropriate parties and ensuring all reports are submitted within 4 hours of an incident occurring 

Volunteer Management

• Work directly with FTB’s Volunteer team to identify and determine volunteer needs at Trinity Café
• Assist in developing and recruiting volunteer positions to meet identified program needs, including relationship management with identified Volunteer Captains
• Work with FTB’s Volunteer team regarding the use of “Hands On Connect,” the volunteer sign-up system
• Assist with scheduling shifts, building accounts, and navigating the system as needed
• Maintain a strong grasp on the intricate nuances of the daily volunteer schedule and become well-educated in the policies and procedures related to onsite volunteer opportunities
• Lead Volunteer Orientation, to occur before each volunteer shift.
• Train and orient new volunteers and foster opportunities for acquiring new volunteers and enhancing volunteer involvement and retention
• Assist in planning of recognition and appreciation activities for volunteers with FTB’s Volunteer team

Program Administration & Partner Support

• Work with Neighbor Services team regarding the onsite partner calendar and display related information or flyers as instructed
• Greet all community partners when onsite, ensure they are set up and comfortable in the designated partner space
• Help to inform Trinity guests of available services being provided by partners
• Collect and report all necessary program data on a daily basis and work with Neighbor Experience team regarding monthly data assessment and dashboard submissions
• Maintain an inventory of all program supplies needed onsite and ordering as needed
• Report all facility maintenance needs to FTB’s Facilities team and adhere to best practices for satellite site maintenance
• Work with supervisor in managing onsite costs and reporting and reconciling all expenses on Concur as instructed

General Duties and Responsibilities:

• Embrace, uphold, and embody FTB’s mission and Grow Code in neighbor, community, and internal interactions
• Support a team-based environment that fosters connection across all Neighbor Food Programs and FTB programs 
• Ensure and maintain cleanliness of entire facility including restrooms, kitchen, and exterior
• Work Schedule: Saturday – Wednesday, 8-4pm
• Participate in regular staff, team meetings, and others as required 
• Cross-train on all Neighbor Food Programs and provide coverage support
• Demonstrate a pleasant, professional and helpful attitude at all times
• Commit to Feeding Tampa Bay’s grow code and strategic vision
• Commit to upholding policies, principles and best practices for food safety
• Exemplifies the desired culture and philosophies of Feeding Tampa Bay
• Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed
• Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

• Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger
• Associate’s Degree and/or 4 or more years’ experience managing a restaurant or foodservice operation and team.
• Ability to connect to and empathetically interact with food-insecure, unhoused, or other populations of vulnerable neighbors
• Highly motivated and energetic, with an outgoing personality who connects well with neighbors, volunteers, and external partners
• Excellent critical thinking, crisis intervention, and conflict resolution skills
• Ability to follow instructions, understand and organize detailed information, and successfully execute daily program needs
• Strong computer skills, including advanced use of all Google Suite applications, particularly word and spreadsheet processing
• Must agree to work an adjusted schedule to provide rotating weekend coverage as determined by Supervisor and assist in covering select holidays as Trinity Café is a 365 day/year operation, flex holidays will be provided
• Local travel required - access to reliable personal transportation and possession of a valid driver’s license is a must
• ServSafe Manager certification required within 90 days of hire
• This position is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
• Ability to stand for long periods (8 hours) and work in high-heat environments.
• Ability to lift and carry up to 50 lbs
• Schedule must be flexible with the ability to work some nights, weekends, and holidays

Salary : $49,200 - $52,000