Mobile Market Place Assistant

The Mobile Market Place Assistant’s primary function is to provide full support to the Mobile Market initiative to low-income, food insecure individuals. Organizing and supplying SNAP approved perishable and non-perishable food items for sale in rural and underserved markets. Ensure 100% capture of all POS / EBT transactions, suggesting potential demand-based repeat or new items within the Mobile Market framework, and provide pertinent client information in order to solicit strategic long-term funding for all mobile distribution programs. The Assistant will work closely with the Mobile Market Place Coordinator to ensure client needs are met, and to provide dynamic plans and SOP’s to bring consistency to the program.

Responsible to inspect carryover products for re-use, create a document to track and document non-saleable carryover items by category, and/or description, for disposal in support of financial profit and loss analysis. Analyze and edit SOP's as needed based on distribution site experiences, and all other tasks as assigned by the President and CEO.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. As the Mobile Market Place Assistant, he/she will demonstrate a professional demeanor in interactions with all FSWVA staff, agencies, program representatives and government officials in providing direct support in ensuring a compliant safe facility and environment.

• Keep informed and consistently practice the policies and procedures of Feeding Southwest Virginia, Feeding America national office, USDA, FDA and government regulations pertaining to food handling, storage, sanitation and disposal.

• Ensure that appropriate maintenance of the warehouse, equipment, grounds, vehicles, sanitation, pest control, fire prevention and safety procedures are followed.

• Possess basic knowledge of Feeding Southwest Virginia and all programs.

• Complete ServSafe Manager training within the first three weeks of employment and keep current.

2. The Mobile Market Place Assistant reports directly to the Chief Strategy Officer and is responsible for supporting the Programs Department.

• Link partner agencies with their local resources, both public and private, to assist partner agencies in accomplishing their mission.

• Ensure the provision of technical assistance needed by partner agencies.

• Provide ongoing evaluation of regional needs and the capabilities of our partner agency network, paying particular attention to areas of low resources and high need, pounds/meals per person in poverty and other measurements of hunger and food insecurity.

• Communicate details of Mobile Distribution across service area with appropriate staff including: warehouse/facilities Chief Operations Officer, inventory coordinator and the Mobile Market Coordinator.

• Maintain calendar, files, database and records for Mobile Market program, including daily service counts.

• Complete monthly statistical reports computing demographic data for distribution by site; as well as city/county calculations.

• Coordinate with Nutrition staff for healthy recipes for mobile markets.

• Ensure all necessary equipment and vehicle(s) are available for pantry program.

• Attend community outreach events, fairs, and forums, as needed.

• Commit to and understand the FSWVA mission, sharing the mission, vision and values of the organization.

• Actively participate and collaborate in philanthropy and outreach programs.

• Supervise volunteers during tasks/assignments and show/share responsibility for the overall Volunteer Experience.

3. Maintains and follows effective processes for office communication and administrative procedures.

• Maintain program files to ensure compliance with Feeding America and governmental regulations.

• Handle site distribution complaints, suggestions and requests.

• Develop strong customer service skills in effectively working with the public.

4. In working as a contact for the organization, demonstrates a professional demeanor in all interactions with partner programs, visitors, volunteers, donors and the general public.

• Visitors and volunteers should be handled professionally and promptly.Deal effectively with a variety of personalities and situations requiring tact, judgment and resolution.

Other functions:

o Promote a cooperative spirit within the organization and among internal and external participants.

o Perform other duties as assigned by the Chief Strategy Officer, Operations Director, Chief Operations Officer, and President and CEO

Interface: Responsible in maintaining positive relationships

• Interactions with Partner Programs, agencies, and other non-profit organizations.

• General Public

• Other departments within Feeding Southwest Virginia

• Volunteers

Minimum Skills and Qualifications required to capably perform in the position

Training, Education and Experience:

Education:

• Bachelor’s Degree and at least 2 years of progressive experience in nonprofit, human services field with a demonstrated ability to work with people from a variety of background, and community outreach planning.

Experience:

• 1-2 years of strong customer service experience required.

• Preferred experience with inventory.

Knowledge, Skills and Abilities:

• Capable of demonstrating exceptional analytical skills in reporting and data tracking preferred.

• Able to work independently and to handle multiple priorities under minimal supervision.

• Position requires a high-degree of professionalism and trustworthiness.

• Demonstrated ability to work independently and meet deadlines while managing multiple tasks and changing priorities required.

• Strong interpersonal skills and ability to interact with internal and external audiences are required.

• Ability to develop and maintain productive working relationships with staff and from all areas of the organization is necessary.

• Strong customer service ethic is required.

• Possess a willingness to learn.

• Excellent organizational skills.

• Required attention to detail.

• Occasional evening and weekend work required for special events.

Allowable Substitutions:

Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion.

Language Skills:

• Must have excellent written and verbal communication skills and demonstrated ability to communicate effectively and convey concepts in an understandable way.

• Ability to communicate effectively with staff, volunteers, children and other professionals.

Mathematical Skills:

• Ability to perform basic math functions such as addition, subtraction, multiplication, division and fractions.

Technical/Computer Skills:

• Proficiency required in the use of Microsoft Office Word, Excel and Outlook Software.

• Capable of learning and independently operating equipment required for the position including printer, multi-use copier, postage machine and phone system.

Other Skills and Abilities:

• Ability to multi-task.

• Have great customer service skills

• Able to problem-solve with limited supervision

• Able to work a flexible schedule that will include some evenings and weekends.

• Must be reliable and dependable.

• Positive work ethic and team-oriented attitude.

• Maintain compliance with established Food Bank directives, policies and external regulations.

Licenses and Certificates:

• Valid Class Driver’s License and own transportation to work required.

• Maintain a safe driving record in driving company vehicles.

• Must obtain a ServeSafe Food Manager certification within 4 weeks of employment.

Team Commitment:

Considers the benefits and consequences to the team when taking action, openly shares ideas and information with others, effectively completes work activities with and through others, helps others achieve goals and complete work to meet the needs of the team and the organization. Criticizes actions, when necessary, not people and effectively negotiates win-win outcomes.

Flexibility:

• Be willing to work overtime and mandatory days set forth by the organization on short notice.

• Be willing to work flexible coverage as needed.

Physical Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the tasks outlined in this job description.

This position operates in a combination of office, warehouse, and external distribution environments. Duties regularly require travel, including driving to meetings, events, and off-site distribution locations.

Work is performed in both climate-controlled office settings and non-climate-controlled warehouse and outdoor environments, with exposure to varying temperatures and weather conditions, including heat, cold, wind, and precipitation. The role requires the ability to stand, walk, bend, stoop, twist, reach, push, pull, and occasionally climb throughout the workday. Employees must be comfortable working in a fast-paced, deadline-driven environment. At warehouse and distribution sites, employees must maintain situational awareness around moving equipment (including forklifts), vehicular traffic, and stored materials. The position requires sufficient mobility, vision, and hearing to safely navigate these environments and recognize potential hazards. Occasional work outside of standard business hours may be required to support organizational needs.

Feeding Southwest Virginia is an equal opportunity employer. Feeding Southwest Virginia prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex (to include pregnancy, sexual orientation and gender identity), national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by federal or Virginia law.

Our goal is to attract, develop, and retain and promote a talented workforce in a culture where all employees will contribute to their fullest potential. This description provides information regarding the essential function of the designated job, and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments the individual may be given. This job description is not an employment agreement or contract.