Agency Relations Coordinator

Build partnerships. Strengthen communities. Fight hunger.

At Feeding Southwest Virginia, every relationship you build helps connect more neighbors with nutritious food and hope. If you're passionate about working with community organizations, building meaningful partnerships, and making a lasting impact, this is your opportunity to turn your skills into purpose.

Build relationships that strengthen our hunger-relief network
Monday–Friday schedule
Make a direct impact in communities across Southwest Virginia

Join a mission-driven organization where your work helps empower local food pantries, meal programs, and community partners to serve more families in need.

Help build stronger partnerships today so more neighbors have food tomorrow.

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The Agency Relations Coordinator will support the mission of Feeding Southwest Virginia by developing and maintaining strong relationships with assigned agency partners in the food bank’s geographical area through systematic communication, data capture, site visits, and capacity development and review.

Work with existing agency partners and identify new agencies to ensure food insecurity needs are met. Work with the Programs Team to ensure that a variety of food distribution resources are available in communities served through food pantries, emergency food box programs, and on-site meal programs. Monitor compliance with roles and responsibilities set by Feeding SWVA, Feeding America, and USDA/VDACS, if applicable.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions or responsibilities listed below.

POSITION RESPONSIBILITY (EXPECTED WORK)

1. As the Program Services Representative representing the organization, he/she will demonstrate a professional demeanor in interactions with all FSWVA staff, agencies, program representatives and government officials in providing support and ensuring compliance.

• Keep informed and consistently practice the policies and procedures of Feeding Southwest Virginia, FeedingAmerica national office regarding compliance.

• Possess knowledge of Feeding Southwest Virginia and all programs.

2. The Agency Relations Coordinator reports directly to the Director of Agency Partnerships and is responsible in supporting the Program’s Department.

• Obtain approval and adhere to a mutually agreeable work schedule.

• Provides referrals to neighbors needing food assistance.

• Seek, recruit, and develop new agency partners utilizing food insecurity data to identify high need areas.

o Provide information about Feeding SWVA and review eligibility of becoming an agency partner.

o Refer potential partner to Children or Senior Feeding Programs if appropriate.

o Conduct orientation, initial site monitor, and necessary training to ensure the new agency partner understands their roles and responsibilities.

• Strengthen relationships between Agency Partner and Feeding SWVA.

o Communicate often to understand the agency's needs and challenges.

o Assist during food-distributions, with agency approval.

o Nominate the appropriate agencies for capacity-building opportunities that become available.

o Assist in planning and coordinating the annual agency conference.

• Ensure agency compliance with Feeding SWVA

o Manage and monitor agencies in assigned service areas for performance and compliance.

o Ensure required reports are timely, complete, and accurate.

o Update and maintain partner forms, certifications, and training materials.

• Ensure agency compliance with Feeding SWVA, VDACS, and USDA if distributing TEFAP commodities.

• Monitor agency sites for compliance with TEFAP distribution to validate the quantity of product allotted.

o Provide annual training on TEFAP regulations, policies, contractual requirements, and civil rights laws.

• Maintain agency partner files to ensure compliance with Feeding America and Government organizations.

o Ensure all appropriate documents are organized in each agency file.

o Conduct periodic internal reviews against files to ensure completeness and accuracy.

o Compile and enter monthly report data.

o Pull required files for review as needed by organizations performing audits.

• Maintain and follow effective processes for office communications and administrative procedures.

• Support Feeding SWVA special events, training, education, and capacity building activities as assigned.

Other functions:

o Promote a cooperative spirit within the organization and among internal and external participants.

o Perform other duties as assigned by the Director of Agency Partnerships, Chief Strategy Officer, and the President and CEO.

Interface: Responsible in maintaining positive relationships

• Partner Programs and agencies and other nonprofit organizations and their representatives

• General Public

• Other departments within Feeding Southwest Virginia

• Volunteers

• Community Service Workers

Minimum Skills and Qualifications required to capably perform in the position

Education:

• Associate degree or equivalent combination of education and/or two years’ experience in a related field required.

Knowledge, Skills and Abilities:

• High degree of professionalism and trustworthiness.

• Excellent organizational skills.

• High attention to detail.

• Strong customer service ethic.

• Able to work independently and to handle multiple priorities under minimal supervision.

• Comfortable with traveling often using company vehicles.

• Must be able to compile reports by appropriate dates.

• Must be able to understand instructions and effectively demonstrate quality results.

• Strong interpersonal skills and the ability to interact with internal and external audiences are required.

• The ability to develop and maintain productive working relationships with staff and from all areas of the organization is necessary.

• Limited occasional evening and weekend work required for special events.

Allowable Substitutions: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion.

Language Skills:

Must have excellent written and verbal communication skills and demonstrated ability to communicate effectivelyand convey concepts in an understandable way.

• Ability to communicate effectively with staff, volunteers, children and other professionals.

Mathematical Skills:

• Ability to perform basic math functions.

Technical/Computer Skills:

• Proficiency required in the use of Microsoft Office Word, Excel and Outlook Software.

• Capable of learning and independently operating equipment required for the position including printer, multi-use copier, postage machine and phone system.

Other Skills and Abilities:

• Ability to work with people of diverse backgrounds.

• Must be reliable and dependable.

Licenses and Certificates:

Valid Driver’s License and own transportation to work required. Maintain a safe driving record in driving company vehicles.

Team Commitment:

Considers the benefits and consequences to the team when taking action, openly shares ideas and information with others, effectively completes work activities with and through others, helps others achieve goals and complete work tomeet the needs of the team and the organization. Criticizes actions, when necessary, not people and effectively negotiates win-win outcomes.

Flexibility:

• Be willing to work overtime and mandatory days set forth by the organization on short notice.

• Be willing to work flexible coverage as needed.

Physical Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the tasks outlined in this job description.

The position operates primarily in an office setting within the food bank and traveling to Agency Partners within the Feeding Southwest Virginia service area (26-counties and 9-cities). This position requires sitting at a desk and involves extensive computer work with frequent interruptions. Vision abilities required include close vision and the ability to adjust focus. Routine travel to meetings, functions, and special events is normal. Occasionally, employees may be required to respond to organizational needs outside of normal working hours. The employee may be required to push, pull, lift, and/or carry objects up to 30 pounds. With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment. Conducts work in a fast paced and deadline-driven environment.

Salary Range:

The hiring pay range listed for this position represents the Company's good-faith estimate of the compensation expected to be offered at the time of posting. Actual starting pay will be determined based on a variety of job-related factors, including qualifications, credentials, education, relevant work experience, skills, and internal equity, consistent with applicable law.