Food Rescue Coordinator

Company Description

Feeding San Diego is a non-profit organization on a mission to connect every person facing hunger with nutritious meals by maximizing food rescue. Established in 2007, Feeding San Diego rescues surplus food from local and national food donors before it goes to waste and gets it to people facing hunger in San Diego County. It is the only Feeding America partner food bank in the region.

Feeding San Diego is dedicated to building a team that reflects the diverse county we serve, including those with varying backgrounds and life experiences. Applicants who strengthen our team through personal knowledge of poverty and food insecurity, as well as members of marginalized groups, are encouraged to apply.

Job Description

POSITION SUMMARY
Feeding San Diego operates an innovative and forward-thinking decentralized food rescue program that has been providing free nutritious meals for people facing hunger throughout San Diego County for 15 years. Food donors such as local grocery stores, retailers, wholesale distributors, farmers, and restaurants help make this possible. Our team is seeking an enthusiastic individual to be one of our Food Rescue Coordinators who will assist in the day-to-day management of these important contributors. The coordinator will foster new and existing donor relationships by providing exceptional customer service in the following: timely communication, donor onboarding, training in proper food rescue practices, pickup coordination, data collection, and reporting. Our Food Rescue Coordinators are friendly, highly organized, effective communicators, proactive problem solvers; enjoy building good relationships with customers; and more importantly, have a passion for helping others.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed. Occasional evening or weekend work is required as a condition of employment.

•  Provides professional, responsive and appreciative customer service to all food donors, volunteers, food recipients, and coworkers
•  Conducts weekly face-to-face visits and meetings with current and prospective donors (8-10 visits a week, on average) to maintain a good relationship, resolve any issues, recommend additional culturally appropriate and nutritious product assortments, respectfully educate and ensure food rescue best practices are followed
•  Maintains accurate and up-to-date data in multiple platforms, such as a CRM (Customer Relationship Management); regularly generates and analyzes reports intended for internal and external stakeholders
•  Collaborates with other departments to uphold food safety standards and facilitate donation pickups/deliveries
•  Assists with regular food rescue trainings as well as distribution of equipment and collateral
•  All other duties as assigned

INTERACTION
The position requires frequent interaction with FSD staff, food donors, agency partners, and volunteers of our community; occasional interaction with city and county officials

Qualifications

EDUCATION/YEARS EXPERIENCE

•  Associate’s degree (minimum) or Bachelor’s degree (preferred)
•  Minimum of 2 years of professional experience with competing priorities, deadlines and multi-tasking; strong customer-service skills, and a passion for serving others; experience in the food service industry, outside sales, or sales account management is a plus.

KNOWLEDGE, SKILLS, AND ABILITIES
Required:

•  Exceptional written and oral communication
•  Demonstrates good judgment and attention to detail
•  Ability to quickly resolve conflict using tact, sensitivity, and discretion
•  Excellent organizational, time, and project management skills
•  Professional demeanor with an aptitude for analytical thinking and problem-solving
•  Responsible, well organized, and demonstrated initiative
•  Excellent customer service skills: in-person, virtually, and on the phone
•  Experience in data entry, collection, and analysis
•  Ability to work under pressure with tight deadlines and thrive in a fast-paced, dynamic environment
•  Ability to work independently and collaboratively; follow through on tasks with minimal supervision
•  Proficiency in Microsoft Office, Word, PowerPoint, Excel and Outlook
•  Passion for and commitment to Feeding San Diego’s mission to alleviate hunger and food insecurity
•  Conversant in Spanish
•  Must live in San Diego County

Preferred:

•  Knowledge of nonprofit organizational practices
•  Experience working customer relationship management platforms, preferably Salesforce and/or Smartsheet (project management)
•  Food handler’s safety certificate (can obtain once hired)
•  Fluent in Spanish
•  Lives in (or in close proximity) to East County or South County San Diego
• TOOLS AND EQUIPMENT USED
• Laptop, multi-line phone, copier, and printer
• LICENSES/CERTIFICATIONS
• Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.
• PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
•  Work in an office adjacent to a warehouse setting with approximately 40% travel to other locations in San Diego County
•  Sit and/or stand for extended periods, walk, bend at the waist and knees, kneel and use hands, arms and legs for dexterity, balance, and climbing stairs frequently.
•  May lift, carry, and balance objects weighing up to 50 pounds
•  Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking

Additional Information

Feeding San Diego provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PAY & HOURS

$23 - $24.50 per hour

Monday - Friday, Hybrid

Why You’ll Love It Here

• Employer sponsored healthcare benefits at platinum level for medical
• 401K retirement plan with company matching
• Flexible work environment; Attractive, welcoming office
• Supportive time off policies including vacation, sick, & company holidays; accrue 20 days of PTO in first year
• Learning & development and recognition programs
• Your work has a real purpose and will help change lives in San Diego County.
• Supportive and engaged Board of Directors
• You’ll be part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: Agility, Stewardship, Collaboration, Environment, Nutrition & Dignity.
• 100% of our workforce believes in our mission and vision
• Commitment to Sustainability – We prioritize food rescue to feed people not landfills. Food waste goes to local hog farms.