Director of Programs

Director of Programs Food Bank North Texas Food Bank Plano, Texas Post date June 16, 2025 Description The Director of Programs provides strategic and operational leadership for the North Texas Food Bank’s (NTFB) neighbor-facing programs, ensuring high-quality, compliant, and impactful service delivery across the feeding network. This role oversees program managers and teams, drives continuous improvement, and partners cross-functionally to expand equitable food access across NTFB’s 12-county service area. The Director balances day-to-day program excellence with longer-term strategy, growth, and optimization in alignment with the organization’s strategic plan. End date July 18, 2025 Opportunity type Job Category Programs / Agency Relations / Clients Job responsibilities PRINCIPLE DUTIES AND RESPONSIBILITIES: • Provide leadership and oversight for NTFB’s neighbor-facing programs, ensuring alignment with organizational strategy and community needs • Lead, mentor, and develop program managers and staff while fostering a high-performing, inclusive, and accountable culture • Ensure effective day-to-day program operations, including quality management, documentation, and compliance • Maintain audit readiness and adherence to all applicable legal, regulatory, and contractual requirements • Collaborate with Community Partner Relations and cross-functional teams to support partner success and network optimization • Oversee program performance measurement, data collection, and reporting, including key performance indicators • Strategic thinking in researching and developing pilot programs and/or new and innovative ways of meeting the needs of our neighbors • Leverage data insights to inform decision-making, prioritize investments, and address underserved areas • Represent NTFB in the community as an ambassador of its mission, values, and programs • Support budgeting, work planning, and resource allocation related to programs • Perform other tasks and duties as assigned SUPERVISORY RESPONSIBILITIES: • Oversee a team of approximately 13-15 staff, including 3 direct reports, with accountability for overall team performance, engagement, and development Application qualifications MINIMUM QUALIFICATIONS: Education: • Bachelor’s degree in business, management, social services, public health, or a related field; Master’s degree preferred or equivalent combination of education and experience Special Knowledge/Skills/Abilities: • Proven ability to lead and oversee a team, including allocating resources effectively to achieve program goals • Self-directed, motivated, and detail-oriented • Proactive and solution-focused, with the ability to anticipate challenges and implement tailored strategies • Excellent analytical and business modeling skills; strong writing skills; comfortable with public speaking; and an effective communicator with co-workers, managers, partners and neighbors • Demonstrated ability to establish, maintain and strengthen community relationships, with knowledge of record-keeping and stewardship systems that support successful programming • Advanced proficiency with MS Office applications; experience with a CRM system (e.g., Oasis, Salesforce, Blackbaud) is a plus Experience: • Seven years of progressive experience in program management, human services, community-based work, or related fields • Five years of people management experience, including coaching and performance management • Experience with program compliance, monitoring, and audit readiness (e.g., USDA, TDA, HHSC, Feeding America) • Knowledge of or experience in food banking, food pantry operations, or direct neighbor-facing services preferred Benefits NTFB Offers: • 100% paid medical, dental, vision, short-term disability and basic life insurance • Paid time off and 11 paid holidays annually • Supplemental life insurance • Long-term disability • Flexible spending accounts • Paid parental leave • Automatic employer 403(b) retirement plan contributions • Training and development opportunities • Employee assistance program • Wellness and social events • Tuition reimbursement • Employee recognition program *Benefits will vary depending on the employment type and are subject to change at the discretion of NTFB. About the organization Founded in 1982, the North Texas Food Bank (NTFB) is a nonprofit hunger relief organization that distributes donated and purchased foods through a network of nearly 500 Partner Agencies and Organizations in 12 counties.