Help Desk Technician

Help Desk Technician

FedTec is seeking a Help Desk Technician to provide comprehensive, base-wide client computer support . As the frontline representative of our Help Desk team, the Tier 1 Specialist will serve as the primary point of contact for technical support, addressing foundational IT inquiries and ensuring a seamless and positive technology experience for our client.

Position: Tier 1 Help Desk Technician

Location: Tinker AFB, Oklahoma (Onsite)

Security Clearance: Verifiable DoD Secret (or Higher) is required

Certifications: DoD 8570 Compliant (IAT Level II )

Primary Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
• Diagnose, research and resolve tier 1 technical hardware and software issues.
• Effectively advise and assist customers on appropriate action.
• Provide accurate information on IT products and services.
• Direct unresolved issues to the next level of support personnel.
• Identify and escalate situations requiring urgent attention.
• Maintain the highest possible level of customer service.
• Work with vendors and internal stakeholders to ensure accurate, effective training content.
• Other duties as assigned.

Basic Qualifications

• A working knowledge of and experience with EUD Hardware, Remedy Help Desk Software System and subsequent versions, Directory and Resource Administrator (DRA), network infrastructure, Windows Operating Systems, MS Office Suite, and the Air Force SDC.
• Must be customer-focused and service-oriented, attentive to details, with the ability to multi-task and act with professionalism at all times
• Minimum of Active Secret clearance required.
• CompTIA Security CE certification required.
• Excellent verbal and written communication skills, phone etiquette, data entry
• Sound knowledge of hardware/software, operating systems, and networking related technologies is required

When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like:

• Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
• Time to Recharge: Generous paid time off to relax and rejuvenate.
• Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and PrepaidLegal services.
• Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
• Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.

Visit fedtec.com to learn more about who we are and where you can make an impact!

Commitment to Non-Discrimination

As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!

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