Operations Training Specialist

Implements and administers training activities at a FedEx FedEx station or hub in support of the Company’s overall training strategy. Serves as an ongoing educational and training resource to ensure all facility employees receive training needed to effectively complete their jobs.

Essential Functions

• Manages the training curriculum for all employees in the facility.
• Ensures Package Handler training events are properly prepared and executed with established materials within established timelines.
• Monitors continuous on-the-job training of employees, as needed, by demonstrating proper training with them on the dock and guiding managers on effective training methods.
• Manages and leads weekly Package Handler retention team meetings.
• Provides training, follow-up coaching and feedback to managers based on individual needs and development opportunities.
• Works with the facility Senior Manager, District Staff and the FedEx University to determine training gaps.
• Responds to requests for and questions about training initiatives in a timely fashion.
• May conduct or assist with Package Handler orientation sessions.
Performs other duties as assigned.

Minimum Education

• High school diploma or GED required.

Minimum Experience

• One (1) year experience required in instructor-led training, field operations or related area

Knowledge Skills and Abilities

• Working knowledge of field operations and/or training principles.
• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

• May work in an environment with hot or cold temperatures
• May work in an environment with loud noises or fumes
Minimal travel required Implements and administers training activities at a FedEx operations facility in support of the Company’s overall training strategy. Serves as an ongoing educational and training resource to ensure all facility employees receive training needed to effectively complete their jobs.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)