Operations Specialist - Senior

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being. Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Operations Specialist - Senior Key Responsibilities Analyze operational data and generate business insights using Excel, SQL, and Power BI. Develop and maintain dashboards, KPIs, and management reports. Prepare and present performance reviews and recommendations to senior leadership. Identify operational issues, perform root cause analysis, and implement corrective actions. Lead continuous improvement and automation initiatives. Manage cross-functional projects from planning through implementation. Collaborate with multiple departments to drive business objectives and operational excellence. Ensure data accuracy, process compliance, and adherence to company standards. Qualifications Bachelor's degree in Business, Operations, Engineering, Data Analytics, or related field. 5 years of experience in Operations, Business Analytics, or Continuous Improvement. Advanced Excel skills (Power Query, Pivot Tables, complex formulas). Strong SQL and Power BI expertise. Proven analytical, problem-solving, and project management skills. Experience presenting findings and recommendations to senior management. Excellent communication, stakeholder management, and interpersonal skills. Ability to work independently in a fast-paced and dynamic environment. Preferred Qualifications QDM, Lean Six Sigma, PMP, or equivalent certification. Knowledge of process automation and digital transformation initiatives. Job Posting End Date: 2026-10-31