Manager Global Security Operations Control

Position Summary 

• Working closely with the Global Security Management team and other business function leaders, this position is responsible for executing the continuous assessment of risk avoidance, acceptance, transfer and mitigation strategies for assigned areas to include, but not limited to; Physical Security, Security Technology, Global Security Operations Center (GSOC), and Risk/Threat analysis, and intelligence gathering to protect our people, assets and brand.  This role will improve the operational efficiency and automate transactional activities while continuously improving Global Security customer experience.
  

Job Description Summary:

• To plan, staff, organize, direct, and control a 24/7 Global Security Operations Center.
  
• Select, implement, and maintain procedures, programs, and electronic/computer security systems on a nationwide level.
  
• Manage enterprise wide security monitoring and alarm systems to include alarm response processes.
  
• Oversee and monitor GPS surface vehicle tracking and control of vehicles globally.
  
• Strategic business traveler security assessment, evaluation and analysis.
  
• Tactical/real time business traveler security monitoring and response.
  
• Social media monitoring for threats to enterprise employees and assets and initiate response as deemed necessary.
  
• Initial crisis response management for acts of man and nature to protect enterprise people, assets and brand reputation.
  

Principal Responsibilities:

• Provide guidance and counsel to GSOC personnel (analysts/operators/specialists)
  
• Lead projects and other tasks received by the GSOC
  
• Incident management of events impacting the Enterprise.
  
• Develop and  continually reassess GSOC Operational Procedures
  
• Meet with Global Security Senior Management team continually to provide updates on GSOC roles and responsibilities
  
• Conduct quality assessments on projects completed by GSOC personnel
  
• Participate in key external programs applicable to GSOC matters (ie Gov’t info sharing, Private-Public Partnership initiatives)
  
• Serve as communications hub for the GSOC personnel
  
• Supervise training and professional development of GSOC personnel
  
• Log incidents into the incident management platform
  
• Communicate with business functional leaders to identify/address risk factors
  
• Maintain GSOC schedule and training
  
• Provide oversight of GSOC responsibilities such as intelligence gathering, risk analysis, report writing, process compliance, and communication to business partners
  
• Assist Global Security Management with other tasks as assigned
  

Minimum Qualifications:

• Bachelor's degree/equivalent.
  
• Five (5) years’ experience in a control center/command and control environment which includes two (2) years’ experience with electronic and computer systems/networks.
  
• Must be able to receive a Government Security Clearance.
  
• Knowledge of CCTV, controlled access, recording radio systems, and security hardware devices. Knowledge of global security risks and threats.
  
• Ability to successfully complete required training programs.
  
• Strong basic management, human relations, and communication skills.
  
• Must be able to work multiple shifts and be on call 24/7 in a constant state of alertness and in a safe manner.
  
• Non-covered safety sensitive position.
  

Skills/Knowledge/Experience Considered a Plus:

• Criminal Justice / Homeland Security or Intelligence degree would be plus
  
• Continued education credentials/certificates such as NIMS courses, ASIS certifications, or public safety certifications would be a plus
  
• Extensive knowledge of risk and security industry standards
  
• Proven track record of ability to analyze complex security and risk problems and writing as well as following written policy/procedures
  
• Solid computer knowledge and skills in Microsoft Word, Outlook, PowerPoint, Visio, Excel, SharePoint, and social media
  
• Ability to communicate at executive level, both written and orally, through superior communication skills
  
• Experience working cross functionally and with people/groups 
  
• Intelligence, corporate security, and/or military experience is preferred
  
• Experience working with decision making, multi-tasking, and high stress situations preferred
  
• Should possess working knowledge of global current events and global geography/cultures
  
• Experience working within a management or guidance role
  
• Fluent in English. Willingness to learn additional language skills highly desirable
  
• Willingness to be available 24/7/365
  

Work Location:

• This position will be in Memphis, Tennessee.
  

Remote Work Option:

• Remote work is not available for this role.
  

Relocation:

• Relocation assistance may be available based upon business needs.
  

Additional Information
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.

FedEx. Where now meets next.

Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.

FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.

FedEx has been recognized on many different lists both for business success and for being a great employer:

• Fortune "World’s Most Admired Companies" – 2021
• Forbes "Best Employers for Diversity" - 2021
• LinkedIn "Top 100 Companies" - 2021
• TIME "100 Most Influential Companies" - 2021
• World HRD Congress "Best Gender Equality Workplace" – 2021
• InsiderPro ComputerWorld "Best Places to Work for IT" – 2021

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.

FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.

Salary : $0