Digital / Principal Product Operations Manager

Serves as a leader and systems thinker who drives operational excellence across a product portfolio or domain, setting the standard for how teams plan, deliver, and measure success. As an architect, scales frameworks that ensure strategic alignment, delivery confidence, and operational clarity across multiple teams. Serves as a resource to solve business problems, fixing the current or designing new solution.

Essential Functions

• Defines and implements operational strategies for a portfolio of product teams or a large capability area.
• Leads complex, cross-functional initiatives that span products, platforms, or business units.
• Designs and scales planning frameworks, readiness checklists, value tracking, and tooling strategies.
• Partners with senior product and engineering leadership to drive accountability and strategic alignment.
• Drives initiative health reviews, delivery metrics, and OKR operating rhythms at the portfolio level.
• Identifies systemic bottlenecks and implement solutions that streamline workflows across teams.
• Acts as a subject matter expert and mentor to Product Ops Managers and Senior Managers.
• Represents Product Operations in executive forums, roadmap reviews, and transformation initiatives.
• Performs other duties as assigned.

Preferred Qualifications

• Experience leading portfolio planning cycles and managing multi-quarter roadmaps
• Deep understanding of business value frameworks, initiative scoring, and prioritization methods
• Proven track record in org-wide tooling or process transformation initiatives

Location Details:

This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week.

Minimum Education

Bachelor’s degree in business or related field. In lieu of a degree, 9 years of practical experience may offset education requirements.

Minimum Experience

Five years in product operations, agile portfolio management, or digital delivery leadership. Demonstrated success leading operations for complex portfolios or high-risk strategic programs. Experience leading portfolio planning cycles and managing multi-quarter roadmaps.

Knowledge, Skills and Abilities

Deep understanding of business value frameworks, initiative scoring, and prioritization methods. Expert in Agile, SAFe, and enterprise planning and delivery tools (e.g., Planview, Jira, ADO). Exceptional communication and executive presence—able to influence across levels and functions. strategic thinker who thrives in ambiguity and excels at building order from complexity. Proven track record in org-wide tooling or process transformation initiatives.

Job Conditions

Some business travel may be required.

Preferred Qualifications:

Pay Transparency: CO: $10,589.64/mo - $23,003.05/mo, CA: $11,177.95/mo - $19,061.35/mo, NJ: $11,177.95/mo - $17,884.72/mo, ME, OH & VT: $11,177.95/mo - $20,002.65/mo, MN: $11,177.95/mo - $22,002.91/mo, IL & NV: $11,177.95/mo - $23,003.05/mo MD, NY, VA & WA: $11,177.95/mo - $24,003.18/mo, MA: $11,766.26/mo - $24,003.18/mo, RI: $12,942.89/mo - $22,002.91/mo, CT: $12,942.89/mo - $23,003.05/mo, DC & HI: $13,531.20/mo - $23,003.05/mo, NYC: $13,531.20/mo - $24,003.18/mo

Pay: USA: $10,589.64/mo - $24,003.18/mo

Additional Details:

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)