Ops Emerging Tech Developer

The Ops Emerging Technology Developer will research, plan, lead, develop, and implement solutions related to operational process efficiency, automation, and simplification through the use of emerging technology in support of FedEx Office Operations. This role provides technical system development, hands-on solution prototyping and configuration, tactical support within the business, as well as strategy and oversight for emerging technology such as automation platforms, low-code solutions (e.g. Quickbase), AI-enabled capabilities, RPA, and other technologies as needed. The Ops Emerging Technology Developer provides proactive direction, operational expertise and consultation with various stakeholders, including but not limited to third party vendors, departments through the Federal Express enterprise, and serve as a key liaison between Operations and technology partners to translate business use cases into practical, working solutions.

This is a hybrid position located in Plano, TX. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Leads the end-to-end delivery of business-driven technology solutions, from initial concept through to implementation and user adoption.

• Designs, develops, and deploys AI-enabled and rules-based solutions, including Machine Learning models, to address complex business and operational challenges.

• Directs the hands-on technical development and maintenance of business applications and workflows, with a focus on emerging technology platforms as well as low-code platforms like Quickbase.

• Researches, evaluates, and experiments with emerging technologies to identify opportunities for innovation and practical application within operations.

• Manages process improvement projects to define future-state processes, simplify workflows, and identify automation opportunities.

• Prioritizes and sequences development requirements and requests from business partners, internal users, and vendors across all related projects.

• Collaborates with business partners and third-party vendors to develop solutions that improve customer experience and operational efficiency.

• Defines project scope, goals, and deliverables, and is responsible for monitoring and controlling project and vendor support budgets.

• Prepares and delivers executive-level presentations, using data to communicate project status, risks, and opportunities to senior leadership.

• Effectively uses metrics to track project progress, identify issues, and drive data-informed decisions and improvements.

• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Technology, or a related field, or equivalent experience
• 3 years of hands‑on experience developing business or operational technology solutions, including automation, low‑code, or applied analytics solutions
• Proficiency in one or more programming or scripting languages (e.g., Python) sufficient to build and extend business solutions and automations
• Experience with AI/ML or AI‑enabled solutions, frameworks, or services (e.g., TensorFlow, PyTorch, Scikit‑learn, or cloud‑based AI platforms)
• Experience with MS Office (Project, Excel, PowerPoint, Word, and Outlook)
• Extensive experience with AI/ML, Quickbase and/or RPA required
• Demonstrated business acumen and strong financial acumen
• Demonstrated success in transformational program execution or major system upgrades
• Ability to manage external Vendors and 3rd parties
• Ability to lead cross-functional teams required
• Ability to work in a time-sensitive environment, can make decisions when faced with minimal or contradictory data and can communicate across different audience levels
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here.