What are the responsibilities and job description for the Managed Account Coordinator position at FedEx Logistics?
To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo.
Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. Complete accurate data input or corrections into computer files. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. For transportation customer service reps: develop rates and/or provide quotes for the movement of freight. Research and negotiate carrier rates. Resolve billing issues, coordinate post entry activity on customer's behalf.
High school diploma/GED. Proficient computer skills. Strong cust svc, organizational & communication (written/oral) skills. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements w/respect to specific area of expertise (chb, air trans, ocean trans, surf trans) as applicable depending on functional department. Chb: proficient in H.T.S. Classification & familiary with the harmonized tariff system. Air trans: department of commerece & treasury regulations such as export licensing & schedule b tariff classifications. Banking requirements for international trade. Regulations regarding dangerous goods shipping & foreign regulations. Ocean trans: bsa - icc 400/500/322. Hazardous materials, shipping act of 1984, plant quarantine, usda regs, sgs & other independent surveyor & tariff requirements. Sur trans: regs for import/export; DOT. Basic math skills for conversions to metric and currency evaluations. One and a half (1 1/2) years of work/field experience preferred.
HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written.
Preferred Qualifications: Monday - Friday 8:00am -4:30pm “Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary." HYBRID -"Job will require training and onsite work for 3-6 months, or until productivity and accuracy standards are met. Thereafter, work from home options may become available based upon company needs."
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.
Pay: 15.02 - 23.81 USD Hourly
Additional Details: * HYBRID **: Candidates must reside within 50 miles of Location Chain FTN/USA/DTW/48174/11101 Metro Airport Center Dr - Internal candidates, please upload your current/updated resume.
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.