Warranty Administrator

Position Overview

Recover warranty dollars for FedEx Freight on parts and equipment failure

Essential Functions

• Research Repair Orders (RO), Outside Maintenance Purchase Order (OMPO) notes and comments, and Warranty criteria to determine if failures and repairs for parts and equipment are Warranty candidates
• Communicate with Original Equipment Manufacturer (OEM), Field Maintenance Management, Parts Coordinators, technicians, and external vendor representatives concerning Warranty candidates
• Negotiate Warranties and policies that best benefit the company for parts, equipment and services
• Initiate, monitor and follow up on progress of Warranty campaigns or recalls
• File Warranty claims with manufacturers and maintain tickler files for follow up and payment
• Conduct research to determine full liability and recovery of all Warranty items and dollars
• Reconcile payments received from vendors and manufacturers; keep accurate records of payments, denials, and all information pertaining to claims
• Draft campaign instructions and distribute to all shop locations
• Ensure claim filed goals are achieved
• Schedule meetings with (OEM) as necessary
• Inspect parts and equipment
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other assignments (or duties) as required
  
  

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Qualifications

• High School Diploma or General Education Diploma (GED)
• Two (2) years of related experience with a focus in Warranty and/or Maintenance preferred
• Knowledge of equipment and maintenance practices
• Knowledge of and ability to enforce Warranty processes and practices
• Ability to navigate the internet and vendor websites
• Knowledge of maintenance systems and other internal operating systems preferred.
• Good time management, organizational and interpersonal skills
• Experience and ability to use Microsoft Office Software, including but not limited to; Word, Excel, and Outlook
• Good verbal and written communication skills
• Able to follow instructions and complete required training
• Ability to work independently and as a team member
  
  

Compensation Use

FLSA Status: [ ] Exempt [x] Non-Exempt

Preferred Qualifications

Pay Transparency:

Pay

Additional Details: Starting Rate of Pay: $19.43 / hour

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

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• Pay Transparency
  
  

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.