What are the responsibilities and job description for the Customer Service Representative position at FedEx Express?
Company Description FedEx Express is a global leader in time-sensitive shipping, providing fast and reliable delivery services to customers worldwide. The company focuses on safety, efficiency, and exceptional service, connecting businesses and individuals through an extensive air and ground network. Team members are supported with training, tools, and opportunities for growth in a collaborative work environment. FedEx Express promotes inclusion and equal opportunity, encouraging people from diverse backgrounds to build long-term careers.
Role Description This full-time, on-site Customer Service Representative role is based in Fargo, ND. The Customer Service Representative responds to customer inquiries about shipments, services, and delivery options via phone, email, and in person. Daily responsibilities include tracking packages, resolving service issues, processing requests, and providing clear, accurate information to ensure a positive customer experience. The role involves coordinating with operations and drivers, documenting interactions in company systems, and following established procedures and service standards. The representative is expected to handle multiple tasks, maintain professionalism under pressure, and contribute to a supportive team environment.
Qualifications
- Strong customer service and customer support skills, with a focus on resolving issues effectively.
- Ability to enhance customer satisfaction and customer experience through clear communication and attentive service.
- Experience working in customer-facing roles such as Customer Service Representatives or similar positions.
- Excellent verbal and written communication skills, including active listening and a polite, courteous manner.
- Ability to use computer systems for data entry, tracking shipments, and documenting customer interactions.
- Strong problem-solving skills, attention to detail, and the ability to handle multiple inquiries in a fast-paced environment.
- Reliability in attendance and punctuality for on-site shifts in Fargo, ND.
- High school diploma or equivalent; prior experience in logistics, transportation, or retail service is a plus.