What are the responsibilities and job description for the Mailing Services Assistant position at FedEx Drop Box?
Job Summary
FedEx Drop Box is seeking a Mailing Services Assistant to support daily mailing, package preparation, shipment processing, and customer service activities. This role assists with organizing outgoing shipments, verifying shipping information, maintaining accurate records, coordinating package handling, and helping ensure mail and parcels are processed safely and efficiently.
Common Job Roles
- Mailing Services Assistant
- Mailing Operations Assistant
- Shipping Services Clerk
- Package Processing Assistant
- Mailroom Support Specialist
Key Responsibilities
- Assist with preparing, sorting, labeling, and organizing outgoing mail and packages.
- Verify shipping labels, addresses, package details, and required documentation.
- Help customers with routine mailing and shipping questions when applicable.
- Organize packages according to shipment type, destination, and processing requirements.
- Assist with recording shipment information and maintaining accurate mailing records.
- Monitor package collection schedules and report missed or delayed pickups.
- Coordinate with authorized couriers and service personnel regarding package handling.
- Inspect packages for visible damage and report discrepancies according to company procedures.
- Maintain clean, organized, and secure mailing and package storage areas.
- Restock shipping labels, packaging materials, forms, and other mailing supplies.
- Assist with basic data entry and shipment tracking activities.
- Follow package security, privacy, and workplace safety procedures.
- Report operational issues, missing packages, or documentation errors to supervisors.
- Perform additional mailing, shipping, and administrative duties assigned by management.
Requirements
- High school diploma or equivalent preferred.
- Previous mailing, shipping, warehouse, logistics, retail, or customer service experience is an asset.
- Strong attention to detail and organizational skills.
- Basic computer, data-entry, and recordkeeping abilities.
- Good written and verbal communication skills.
- Ability to follow shipping instructions and established procedures.
- Ability to lift, carry, and move packages safely when required.
- Reliable, punctual, and team-oriented.
- Ability to work efficiently in a fast-paced operational environment.
Preferred Skills
- Familiarity with shipping labels, package tracking, and mailing documentation.
- Experience with barcode scanners or shipment processing systems.
- Knowledge of package sorting and secure handling procedures.
- Strong customer service and problem-solving abilities.
- Good time management and task-prioritization skills.
- Ability to identify and report shipment discrepancies.
- Commitment to accuracy, security, and dependable service.
About the Company
FedEx provides shipping, transportation, and logistics services that help individuals and businesses send and receive packages. FedEx-branded drop boxes are generally intended for designated package drop-offs and are not necessarily staffed service locations. Duties for a mailing services assistant would depend on the actual hiring employer and assigned facility.
Pay: $18.00 - $20.00 per hour
Expected hours: 24.0 per week
Work Location: In person
Salary : $18 - $20