What are the responsibilities and job description for the Medical Receptionist position at Federal Way Women's Health Care?
A well established OB/GYN clinic is looking for a part time medical receptionist. The individual must be organized, detail-oriented, and a multi-tasker. Strong customer service and communication skills required. Experience in medical office and some college is preferred.
Core Responsibilities and Duties
- Patient greeting and check-in: Welcoming patients warmly, confirming identity, handing out intake paperwork if necessary.
- Appointment scheduling: Booking routine annual exams, prenatal checkups, and urgent follow-ups while managing provider calendars.
- Insurance verification: Checking patient coverage, explaining benefits, and processing co-pays or outstanding balances.
- Telephone management: Answering multi-line phones, fielding patient questions, and routing clinical messages securely.
- Record maintenance: Updating demographic files and scanning documents into electronic health record systems.
Essential Skills
- Medical terminology: Understanding basic obstetrical and gynecological terms to speak correctly with MAs, nurses, and providers.
- Software proficiency: Navigating electronic health records (EHR) and digital scheduling platforms.
- Financial processing: Handling cash drawers, credit card terminals, and basic medical billing questions.
- Privacy compliance: Strictly following HIPAA guidelines to protect sensitive patient records and personal health data.
- Empathy and patience: Remaining calm, kind, and supportive with patients who may feel anxious or vulnerable.
- Multitasking ability: Juggling incoming phone calls, front-desk arrivals, and doctor requests smoothly during busy hours.
- Discretion and professionalism: Maintaining absolute confidentiality regarding reproductive health, pregnancies, and medical histories.
- Conflict resolution: De-escalating tense situations with upset or waiting patients with a respectful tone.
Must be fully vaccinated against Tdap, Hepatitis B, MMR, Varicella, and potentially more
Job Type: Part-time
Pay: $20.00 - $26.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Retirement plan
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $20 - $26