What are the responsibilities and job description for the Front Desk Agent position at Federal Way Comfort Inn?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact. Front Desk Agent responsibilities include registering guests, managing reservations. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Customer service experience
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Excellent communication and organizational skills
- Minimum 2 Years experience
Pay: From $19.50 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $20