Warranty Coordinator

Responsible for meeting customer needs by:

• Resolves warranty problems while maintaining a positive and professional relationship with customers
• Responsible for meeting customer needs by providing technical support and problem solving
• Processes Return material authorizations to TBEI and or Vendors
• Maintains accurate tracking and trending of RMA data
• Works with accounting team for vendor/customer warranty recovery and billing
• Administers product recalls, and technical service bulletins
• Works with quality department to implement corrective action to ensure the company maintains a high level of quality
• Communicates vendor warranties with quality department to ensure vendors maintain high quality standards on products they supply
• Communicates warranty concerns through the ECO/ECR process when appropriate
• Implements, maintains and makes improvements to warranty procedures
• Reviews weekly, monthly and annual warranty reports to provide visibility of warranty trends
• Inform distributors of warranty infractions and work cohesively to prevent future false warranty claims
• Other duties as assigned

Tools Used:        Computer, phone, MS Office software, Syteline, digital cameras, scanners, printers, etc.

Environment:     Office area, production floor, and occasionally distributor locations

Job Requirements:

1. Degree in engineering, business, or a related field or equivalent experience preferred.
2. 2-5 years of sales/warranty experience preferred.
3. Ability to deal effectively with customers promoting positive company image using strong communication skills.
4. Computer proficiency with business operating system and MS Office software.
5. Independent decision making and problem-solving skills whether working individually or as a team.
6. Technical knowledge (hydraulics, steel, chassis etc.) and strong technical reasoning abilities.
7. Strong product knowledge preferred (ie hydraulics/pneumatics, hoists, bodies, electrical, etc)
8. Ability to continuously evaluate systems for most efficient usage, customer friendliness, communication enhancement, and strive for continuous process improvements.
9. Company knowledge (warranty procedures, company history, product line, sales, and design procedures).
10. Detail orientated and ability to remain focused while phone calls and distractions are present.
11. Ability to attend and participate in required company meetings.
12. Must be a team player with high integrity and a strong work ethic.

Additional Job Information:

• Wage Expectations: $25.00 to $35.00 per hour
• Pay: This is a non-exempt, hourly position and employees are paid on a bi-weekly basis
• Typical Schedule: Five (5) Eight (8) hour days M-F, Overtime may be available on your 6th day of the week
• Location: On Site – 52182 Ember Road, Lake Crystal MN 56055
• Travel: Very minimal to none

Benefits:

Employees are eligible on the 1^st of the month following the completion of 30 days of employment for:

• Medical
• Dental
• Vision

• Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA

• Employee Assistance Program (EAP)
• PTO / Holidays
• Company Paid Life Insurance Policy for each full-time employee in the amount of $20,000.00.
• Voluntary Life Insurance for Employees, their spouse (or domestic partner), and their children
• Company Paid Short-term disability (STD) & Long-term disability (LTD)

Employees are eligible for the following benefits as of their first day of employment:

• 401(k) with partial company match
• 100% vested immediately.

Salary : $25 - $35