IT Help Desk Technician/Software Quality Assurance Tester

About Us:

Paramount Acceptance is a leading software and billing services provider for gyms across the country. Paramount Acceptance has been in the fitness industry for almost 50 years, providing extraordinary service to all our clients. Our comprehensive gym management software continues to be a core offering of the company with new features continually being developed. Working at Paramount Acceptance you will experience a great work environment with an on-site gym, paid holidays, and local discounts.

Our Team:

We are looking to hire a talented Technical Support Representative/Software Quality Assurance Tester. You’ll be working on a team with other like-minded Technicians who are responsible for providing technical support by phone, email, and remote desktop connection to our clients to help resolve software and hardware issues. You will also be working as part of our internal Help Desk, providing technical support throughout our office. This includes setting up new employees, installing or updating software, virus/malware prevention and removal, repairing/replacing hardware, as well as assisting with special projects or other duties as assigned.

Salary: $33,000-$41,000 per year depending on experience

Hours: Full-Time

Schedule: Monday - Friday

Location: Holladay, Utah

**Must currently live in Utah - non-Utah applicants will not be considered**

Key Responsibilities:

• Troubleshoot and provide technical problem resolution for software and hardware used by our clients via phone, email, and remote desktop connection
• Participate in the on-call rotation shared between the other technicians, providing the same level of support to our client’s after hours
• Provide internal helpdesk support throughout all departments which may include installing/uninstalling software, replacing hardware, virus/malware prevention and removal, general VoIP and network maintenance
• User account administration, including setting up Active Directory accounts, user mailboxes, distribution groups, and resetting passwords
• Review open issues on a daily basis via helpdesk ticketing system, updating team members, management, and clients on the status of their cases, ensuring timely entry, updating, and closure of all tickets
• Establish effective lines of communication with other Paramount teams and management to ensure client cases that require immediate attention are resolved
• Maintain a calm and professional demeanor at all times, even with the occasional challenging client
• Create and maintain process and troubleshooting documentation.

Job Requirements:

• Must live in Utah, non-Utah applicants will not be considered
• Full-time availability
• High school diploma or equivalent require
• Prior tech support and help desk experience preferred
• MUST be Detail-oriented, punctual, and organized
• Strong knowledge of Windows operating systems
• Understanding of Active Directory to unlock and reset passwords
• Proficient working with Microsoft Office Suite
• Familiarity with computer hardware
• Basic knowledge of networking concepts
• Experience analyzing and accurately solving technical issues
• Excellent positive written and verbal communication and interpersonal skills
• Ability to work well in a team environment, as well as independently
• Experience with point-of-sale hardware is a plus, but not required
• Oversee inspection, testing, and verification processes throughout production or service delivery
• Willing to be On-Call

Benefits and Perks:

• Health insurance options (including medical, dental, life, and vision)
• 401(k) with company match
• Paid holidays
• PTO
• On-call bonus per rotation
• Casual dress code (think shorts and t-shirts)
• Corporate wellness program (get paid to work out!)
• Company-sponsored gym membership to all VASA Fitness locations
• On-site fitness center