What are the responsibilities and job description for the Receptionist position at Federal First Lending?
Company Description
Federal First Lending specializes in simplifying the mortgage lending process for clients across 20 states, offering a wide range of services such as home purchases, refinances, construction loans, and reverse mortgages. Based in Scottsdale, AZ, the company provides tailored lending solutions, including VA, FHA, and conventional loans, delivered with clarity and support. Known for its customer-focused approach, Federal First Lending aims to assist both first-time buyers and seasoned homeowners in achieving their financial goals. The organization is committed to being a trusted partner in the journey from application to closing.
Role Description
This is a full-time, on-site role based in Irvine, CA, for a Receptionist at Federal First Lending. The Receptionist will manage front desk operations, greet visitors, answer and direct phone calls, and handle general clerical duties such as scheduling, filing, and onboarding. Additional responsibilities include providing exceptional customer service, maintaining office organization, and supporting administrative staff with various tasks.
Qualifications
- Strong Phone Etiquette and proficiency in managing Receptionist Duties
- Clerical Skills, including scheduling, filing, and data entry
- Excellent Communication skills, both verbal and written
- Exceptional Customer Service abilities and a professional demeanor
- Proficiency in basic office tools and technology, including email and scheduling systems
- Detail-oriented and highly organized with the ability to multitask in a fast-paced environment