What are the responsibilities and job description for the Mgr Quality & Process Improvement position at Federal Express Corporation?
Sets strategies for transforming business processes and operational tools to achieve global excellence.
Essential Functions
Planning, organizing, directing, and controlling the performance of worldwide strategic business projects for senior and executive management
Select, train, develop, and motivate a staff of exempt employees and assist in managing the departments operations budget
Identifying, analyzing, and developing solutions to significant business issues impacting the company
Program management of key cross-divisional projects to ensure deliverables are achieved as designed
Ensure the quality of information and presentations to external customers on issues pertaining to quality technology systems
Evaluating the effectiveness of the company’s quality system and any new business or process improvement initiatives and presenting recommendations to senior management
Lead high-level cross-functional projects to resolve significant business issues and implement worldwide quality business or process improvement systems
Direct efforts to report and analyze business trends affecting service and the overall quality systems of the company
Perform other duties as assigned
Minimum Education
Bachelor’s degree in business, engineering, computer science, or a related quantitative discipline.
Minimum Experience
Five (5) years of relevant experience and one (1) year of management experience within the last five years.
Knowledge, Skills, Abilities
Management, human relations, project management, analytical, and communication skills. Proficiency in various computer applications is essential.
Job Conditions
Some travel required.
Preferred Qualifications: The posting will close on Monday, May 18, 2026, 5:00PM CDT.
Pay Transparency:
Pay:
Additional Details: To be eligible for consideration, The desired location for this position would be Memphis, TN. Employees will be required to work at the FedEx location five days a week. you must APPLY and UPLOAD your resume.
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)