IT SPECIALIST

Position: IT Specialist, GS-11/12

Division: IT Infrastructure Division

Unit: Operating Systems Engineering Unit

Location: Pocatello, ID (PREFERRED), Clarksburg, WV, and Huntsville, AL (Please be sure to specify location preference)

Working Hours: 8:00am - 4:30pm (Flexible)

Salary: Salary shown is the BASE SALARY for the grade level. Appropriate locality pay will be applied according to the location of the official duty station.

GS-11 $63,163.00 - $82,108.00

GS-12 $75,706.00- $98,422.00

Full Performance level: GS-14

Number of Positions Available: 1

Duration: Full Time/Permanent

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Key Requirements

• Must be a U.S. citizen

Mission Statement:

The mission of the FBI is to protect the American People and uphold the Constitution of the United States.

Major Duties:

GS-11

• Create, customize, and maintain software installers using tools such as InstallShield or Orca.
• Ensure compatibility with existing infrastructure and security policies.
• Create software deployment packages using tools like BigFix, MECM, or Intune.
• Write and modify scripts (e.g., PowerShell, VBScript) to automate packaging tasks.
• Troubleshoot and resolve packaging-related issues.

GS-12, in addition to the above

• Collaborate with development teams to improve packaging processes.
• Test and validate software packages to ensure proper functionality.
• Conduct user acceptance testing (UAT) for packaged applications.
• Maintain documentation related to packaging standards and procedures.
• Provide third-tier level support for application-related incidents.

Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

• Collaboration
• Customer Service
• Information Management
• Initiative
• Organization & Planning
• Technology Awareness

Specialized Experience (SE):

GS-11: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-9 grade level. SE is defined as follows:

• Experience with various application packaging methodologies including virtual vs non-virtual packaging and containerization
• Experience in installation, functionality, and compatibility testing to ensure packaged applications function and operate as intended on the targeted environments
• Experience in software deployment tools such as Bigfix, MECM, and Intune
• Experience in scripting languages (i.e. PowerShell, VBScript, Perl, Python)
• Experience in Windows operating systems, event logs, and registry settings

In addition to above:

GS-12: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-11 grade level. SE is defined as follows:

• Experience in packaging and deploying third party applications with tools such as BigFix, MECM, and Intune
• Experience in software packaging tools such as Flexara, Wix, InstallShield, and Orca
• Experience in software installation and troubleshooting skills including knowledge of various Microsoft Windows components and software dependencies
• Experience in drafting, engineering, and updating technical documentation including software versions, required software dependencies, and patch levels
• Experience and familiarity in cybersecurity best practices including hardening and securing software applications in accordance with FBI and DOJ regulations (Security Technical Implementation Guides (STIGs), NIST SP 800-218, and Executive Order 14028)

Desired Skills

Desired skills are NOT mandatory and will NOT be utilized to minimally qualify applicants.

Desired Skills are:

• Bachelor’s degree in STEM area preferred (i.e. Computer Science, Information Technology, Engineering).
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Attention to detail and ability to work independently.
• Adaptability to changing requirements and technologies.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS-11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on