Field Service Technician

Are you interested in working as a sterilization partner and technical collaborator to the biopharma industry?

We're searching for a spirited, technically-minded Field Service Technician ("FST") to join our US-based team!

Please Note ---> This role routinely travels domestically (>75%) via air or car and may travel internationally. The successful candidate is comfortable with a “road warrior” mentality and being away from home for extended periods of time.

Summary

The Field Service Technician is responsible for providing maintenance, modification, installation, calibration, commissioning, validation, and technical support to users of equipment supplied by Fedegari Technologies, to a standard consistent with the high quality of the equipment and with the reasonable expectations of the customers.

Essential Functions

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Perform preventive and corrective maintenance outlined in technical manuals required on Fedegari product lines. This includes disassembling, replacing, or repairing defective parts; reassembling as required; adjusting/calibrating machines using specialized tools.
• Troubleshoot, repair, or refurbish standard and special purpose equipment and systems components.
• Perform validation activities including installation qualification, operation qualification, performance qualification (IQ/OQ/PQ), thermal mapping and cycle development.
• Perform and supervise installation of the Fedegari product line.
• Perform factory acceptance tests (FAT) and site acceptance tests (SAT).
• Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to, completion of service call certificates (SCC), relevant expense reports, calibration certificates and protocols.
• Develop and maintain effective communicative relationships with customers and managers. Communicate activities to customers to include scheduling of maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded.
• Respond to routine customer and sales questions regarding equipment operation and performance or direct questions to more experienced colleagues.
• Maintains courteous, smart, and professional demeanor when collaborating with customers, contractors, management, and all Fedegari colleagues. Utilize customer protocols/standard operating procedure (SOP) when entering and exiting facilities. Follows all Fedegari and customer health and safety protocols and procedures.
• Offer Fedegari solutions to customers to enhance sales and growth in the field; pass on leads to management and sales when possible. Closely network with all other Field Techs and Engineers globally within the Fedegari Group team.
• Other duties as assigned.

Competencies

• Strong technical acumen and attention to detail
• Ability to work autonomously, self-motivate, and stay on task
• Customer centricity

Required Education and Experience

• Bachelor’s Degree in General Engineering, Electrical Engineering or equivalent work-related experience required.
• 2 years experience using diagnostic test equipment, volt-ohm meters, amp probes and precision temperature and pressure calibration.
• Ability to read P&ID and electrical/pneumatic schematic.
• Strong organizational and critical thinking skills.
• Valid driver’s license with an acceptable driving record.
• Must possess or be legally able to obtain a valid passport for international travel.
• Strong desire to be a part of a company with a fast-paced, result-oriented culture.
• General knowledge of the principles and methods of sterilization, steam systems, sterilizers, and other methods of sterilization / decontamination.
• Ability to solve complex mechanical/system problems utilizing technical manuals, publications, and engineering support.
• High-level of effective interpersonal English communication skills, both written and verbal.
• Knowledge of Windows, PowerPoint, Word Excel and AutoCad or similar programs required.

Preferred Education and Experience

• Knowledge of biopharmaceutical standards, industrial controls and central processing systems is advantageous.

Fedegari offers highly-competitive total compensation including 100% employer-paid comprehensive healthcare, 401(k), tuition and learning assistance, and a unique, exciting work environment. We're also in the process of obtaining B-Corp certification and are committed to sustainability efforts.

This job posting is not intended to be exhaustive or fully comprehensive.

Please apply with an updated resume.

Fedegari Technologies, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation, or any other basis prohibited by law.

https://fedegari.com/en/