What are the responsibilities and job description for the Technical Program Manager, Infrastructure position at features and labels?
fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products.
As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on.
You will own the operational and commercial performance of the hyperscalers, neoclouds, and GPU infrastructure providers that power fal's compute fleet. You will translate contract commitments into measurable operating standards, resolve performance issues, recover credits and remedies, and ensure our capacity is ready when customers need it.
This is a hands-on role for someone who understands both infrastructure operations and commercial vendor management. You will build the systems, reporting, and operating cadence for a vendor portfolio that is growing quickly in scale and complexity.
What you'll own
Within your first six months:
As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on.
You will own the operational and commercial performance of the hyperscalers, neoclouds, and GPU infrastructure providers that power fal's compute fleet. You will translate contract commitments into measurable operating standards, resolve performance issues, recover credits and remedies, and ensure our capacity is ready when customers need it.
This is a hands-on role for someone who understands both infrastructure operations and commercial vendor management. You will build the systems, reporting, and operating cadence for a vendor portfolio that is growing quickly in scale and complexity.
What you'll own
- Own post-signature relationships with GPU infrastructure providers, including hyperscalers, neoclouds, colocation partners, and other strategic compute vendors.
- Translate contractual commitments into measurable SLAs, scorecards, escalation procedures, and internal operating requirements.
- Track availability, provisioning timelines, capacity delivery, support responsiveness, and other vendor-performance measures.
- Lead escalations when vendors miss commitments, coordinating with Infrastructure, Capacity Planning, Finance, Legal, and executive stakeholders.
- Pursue service credits, remedies, and corrective-action plans, and ensure issues remain open until they are fully resolved.
- Run vendor governance, including regular operating reviews, executive business reviews, performance reporting, renewal readiness, and contract-compliance tracking.
- Partner with Capacity Planning and Strategic Sourcing to align committed capacity with demand forecasts and identify supply risks early.
- Reconcile invoices against contracted pricing, delivered capacity, usage, credits, and other commercial terms.
- Maintain accurate records of commitments, renewals, open claims, invoices, and vendor obligations.
- Build the vendor-management processes, dashboards, and operating cadence fal needs as its infrastructure footprint scales.
- 5 years in infrastructure vendor management, cloud partnerships, strategic sourcing, procurement operations, or a related function.
- Direct experience managing commercial relationships with hyperscalers, neoclouds, GPU providers, data-center operators, or other large-scale infrastructure vendors.
- Experience operationalizing complex infrastructure agreements involving committed capacity, SLAs, service credits, provisioning requirements, renewals, and commercial remedies.
- A track record of resolving vendor-performance issues and holding strategic partners accountable without damaging long-term relationships.
- Strong analytical and operational skills, including performance reporting, invoice reconciliation, credit calculations, and contract-compliance tracking.
- Enough technical fluency to work effectively with infrastructure engineering and capacity-planning teams and understand the operational impact of vendor failures.
- Experience running QBRs, vendor scorecards, executive escalations, and corrective-action plans.
- Comfort building processes and systems from scratch in a fast-moving environment.
- Clear, direct communication and excellent attention to detail.
- Experience managing GPU capacity across multiple providers.
- Experience allocating constrained capacity during shortages or periods of rapid demand growth.
- Familiarity with GPU availability, provisioning, utilization, networking, and cloud infrastructure economics.
- Experience recovering material service credits or negotiating remedies following major performance failures.
- Experience establishing a vendor-management function at a hyperscaler, neocloud, AI infrastructure company, or high-growth technology company.
Within your first six months:
- Every strategic infrastructure vendor has clear ownership, performance measures, and a regular review cadence.
- Contractual commitments, renewals, credits, and open escalations are tracked in one reliable system.
- Invoice and capacity discrepancies are identified and resolved consistently.
- Vendor risks are surfaced before they affect customers or constrain growth.
- fal has a repeatable process for holding infrastructure partners accountable.
Salary : $160,000 - $200,000