Keyholder | Feature CA

JOB DESCRIPTION: Keyholder 

Title: Retail Keyholder 

Reports To: Store Manager 

Location: Calabasas, CA

COMPANY DESCRIPTION: 

FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garçons, including our private label brand of essential cut and sew apparel. At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited-release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our Calabasas, CA location, and our newest location in Scottsdale, AZ. 

Keyholder: 

We are excited to add this critical member to the FEATURE Team. The purpose of this position is to assist the Assistant and Store Manager with day-to-day operations as well as policy enforcement and efficient task delegation. 

RESPONSIBILITIES: 

The overall success of the store requires daily, weekly and monthly upkeep. As the Keyholder, your job is to work with the Store Manager and Assistant Store Manager to be able to delegate these recurring tasks to your people in leadership positions. Being involved in every aspect of the store enhances visibility and flow of product, customers and staffing.     

The responsibilities for this position include, but are not limited to:

Policy Enforcement

• As a Keyholder, you are the first level of authority and staff should view you as such. You are responsible for making sure all staff stays on tasks and policies/processes are being followed
  1. This includes YOURSELF, management is not above the rules, we have to set the example and make sure staff follows along.
• In the case a policy/process is broken, it is your responsibility to notify upper management.

Upkeep Safe/Change

• Ensure there is an adequate amount of change breakdown in safe  
• Maintain monthly safe log to ensure safe denomination is true and accurate  

Return To Vendor -

• Upkeep any RTV tasks and communicate directly with the Warehouse Manager as to how/when they will be shipping out.    

Request product

• Based on in-store trends, request product that is currently in stores, at HQ and/or other facilities and send to the Store Manager for approval.  

 Opening/Closing Duties

Ensure all proper Opening/Closing Duties are being followed on a daily basis 

• Opening:  
  • Open Cash Register  
  • EOD restock from WH  
  • Regulate Pickwaves
  • Set up POS scanner / Put away humidifier (Tues/Thurs/Sat)  
  • Dust shelves and racks on floor  
  • Windex tunnel, fitting room, cases and front mirror  
  • Check for receipt paper, Dymo labels, tape, circle stickers  
  • Refill Shopping Bags  
  • Refill Receipt Holders  
  • Refresh Shopify App to sync Deposco  
• Closing:  
  • Make Sure Stock Management Dashboards have been addressed
  • Close Register  
  • Break Sheet (Fill out Pending Projects)  
  • Vaccum floor / wipe down cash wrap  
  • Charge All Devices - iPad(s), Laptop, Scanner, Vacuum  ○ Take out trash  
  • Straighten Shoes/Hanging Clothes Tuck In Tags  
  • Send EOD Report   
  • Turn off Music  
  • Turn off lights  
  • Leave Humidifier On for Moss/Change filter 1st of Month Tues/Thurs/Sat  
  • Discrepancy Follow Through
• When a discrepancy is found during shipment, see it through. Make sure whoever finds it, owns it and if they cannot figure it out make the inventory manager aware.  

RA’s

• When product is found being defective make sure whoever finds it lets MOD know and it is seen all the way through  

Exchanges/Store Credit

• Oversee exchanges/store credit to make sure proper processes/policies are being followed.   
• Make sure exchanges get added to Deposco in a timely manner. 

Building Sweeps

• Manage back of house and floor space by building sweeps based on low inventory styles and styles older than 90 days with slow sell through  
• Ensure sweeps are being checked for accuracy before leaving facility  

Client Invoices Follow Up

• Ensure proper processes are being followed by management responsible for sending out/closing out invoices properly.    

Shipment Onboarding

• Ensure daily shipments are being stocked up in a timely manner and also being done correctly. 

Upkeeping Steam Rack

• Ensure apparel collections get steamed in a timely manner and put out on the sales floor.   
• Items need to be transferred to and from the steam rack - NO EXCEPTIONS  

Daily Cleaning

• One of the biggest priorities aside from the customer experience is making sure the store looks presentable ALWAYS.   

QUALIFICATIONS: 

• 2 years of selling or customer service experience
• 1 year of retail management experience
• Must be a sales-driven, goal-oriented individual
• Must have a positive, high-energy, friendly, outgoing and engaging personality.
• Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.
• Must demonstrate strong verbal and written communication skills allowing for effective communication with your customers
• Must possess computer skills to operate our retail POS system, Word, Excel and email
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs