Marketing & Sales Administrative Assistant

Company Description Featherstone Outdoor is a gear manufacturing company based in Southern California, dedicated to supporting people who love the outdoors. The company designs and produces quality, performance-focused gear that helps customers enjoy reliable comfort and functionality in nature. Featherstone Outdoor’s mission is to inspire individuals to explore the outdoors with confidence, providing products and knowledge that enable memorable experiences. Team members contribute to a brand that values adventure, durability, and customer trust, creating gear that supports stories lasting a lifetime.

Role Description The Marketing & Sales Administrative Assistant is a full-time entry level role based in Rancho Cucamonga, CA. This role supports daily marketing and sales operations, including managing customer inquiries and assisting with order processing and returns. The assistant helps coordinate marketing campaigns, create and design digital and physical assets, update basic product and promotional information, and support social media and email outreach efforts as needed. Day-to-day tasks include data entry into internal systems, tracking sales and marketing metrics, scheduling meetings and appointments, and ensuring timely follow-up with customers and internal stakeholders. The role collaborates closely with the sales and marketing teams to maintain organized workflows and deliver consistent, high-quality service to customers and partners.

Qualifications

• Candidates should possess strong Administrative Assistance and Data Entry skills to manage records, documentation, and daily operational tasks accurately.
• Candidates should possess solid Customer Service and Communication skills to handle inquiries, provide information, and maintain professional interactions across phone, email, and in-person channels.
• Candidates should possess foundational E-commerce Sales skills to support order processing, and coordination of sales-related activities.
• Candidates should demonstrate proficiency with basic office software (e.g., spreadsheets, word processing, email tools) and be comfortable learning other business systems.
• Candidates should be highly organized, detail-oriented, and able to manage multiple tasks and deadlines in a fast-paced environment.
• Candidates should be able to work collaboratively within a team and independently, with reliable time management and problem-solving abilities.
• Prior experience in marketing or sales support, retail/outdoor industry, or a similar administrative role is beneficial.
• High school diploma or equivalent required; additional education or training in business, marketing, or related fields is a plus.