Residential Case Specialist - Bilingual

Our start as a grassroots, small group of committed individuals began in 1986. We have expanded and grown to an increasingly bold and empowered agency that advocates for change while supporting survivors in Orange and Sullivan Counties in NY.

To build an informed, just, and accountable society so all people can experience supportive and safe relationships free from abuse, exploitation, and oppression. We do this through education, prevention, advocacy, and providing comprehensive services, including Shelter, to victims and survivors of interpersonal violence, human trafficking, sexual violence, and other types of crime victimization.

The Bilingual Residential Case Specialist is primarily responsible for providing empathic, nonjudgmental support and direct case management services to victims/survivors of intersecting forms of violence and abuse through the agency's Residential Program and 24-hour hotline. They will assist clients in creating individualized goals and action plans and facilitate appropriate linkages with community agencies and service providers and play a vital role in ensuring accessibility by offering dedicated support to Spanish-speaking individuals across multiple communication channels.

Focused on Continuous Learning & Professional Growth: Seeks out opportunities for training, skill development, and professional growth to enhance effectiveness and impact.

Prioritizes Collaboration & Relationship Building: Builds and maintains positive, productive relationships with colleagues, clients, and community partners to enhance service delivery.

Adaptable & Resilient: Demonstrates flexibility and problem-solving skills. Adjusts priorities as needed while maintaining focus on the organizations mission and client needs.

Culturally Competent & Inclusive: Engages respectfully with individuals from diverse backgrounds, seeking to understand and honor cultural differences. Applies culturally responsive practices to ensure equitable access to services.

Effective Communicator: Communicates clearly and empathetically with colleagues, clients, and community partners in both oral and written formats. Listens actively and responds appropriately to build trust and foster meaningful connections.

Must have a Bachelor's degree in human services or a related field or equivalent work experience in providing Direct Crisis Counseling and Advocacy Services.

Must be knowledgeable in Microsoft Office programs and have experience with client management software.

Experience creating presentations, facilitating programs, and providing training for large groups.

Valid Driver's License, Auto Insurance, and reliable transportation to travel between the agency's office sites and other locations throughout the service region.

Physical demands include but are not limited to long periods of sitting, standing, walking, driving, lifting up to 50 pounds, and navigating stairs.

Manages multiple priorities effectively, meeting deadlines while maintaining quality and attention to detail.

Demonstrates the ability to work efficiently in a crisis-oriented environment, balancing competing demands.

Aligns work with the agencys mission and feminist philosophy of empowerment.

Prioritizes client needs, ensuring services are delivered with empathy, respect, and empowerment.

Identifies barriers to service and proactively works to develop solutions that support client success.

Models and upholds appropriate professional boundaries in all interactions with clients, colleagues, supervisors, and community partners.

Demonstrates integrity and ethical decision-making in all aspects of their work.

Exercises sound judgment and makes timely, well-reasoned decisions, particularly in high-pressure or crisis situations.

Assesses risks and considers multiple factors before taking action.

Actively works to dismantle gender-based violence, racism, classism, sexism, ageism, homophobia, ableism, and all forms of oppression through daily interactions, advocacy, and service delivery.

Demonstrates an awareness of systemic barriers and incorporates inclusive practices into their work.

Bicultural candidates are strongly encouraged to apply.

Direct experience working within legal, criminal, or civil judicial systems, residential settings, social services, and community-based agencies is preferred.

POSITION TITLE: Residential Case Specialist - Bilingual

REPORTS TO: Residential Services Program Manager

CLASSIFICATION: Full Time 40 Hours Flex, Non-Exempt

PAY RATE: $22.59 - $24.03 Per Hour

PRIMARY WORKSITE: Confidential, Orange County

TRAVEL REQUIREMENTS: You may be expected to travel, as needed, between the agency's office sites and other locations throughout the service region.

WORK HOURS/SCHEDULE: 40 hours - Flexibility is required, primarily Monday through Friday, during business hours, with evening availability, given the 24/7 staffing requirements. Staff are not permitted to leave until relieved by another staff member.

Provide culturally informed, trauma-responsive crisis intervention and nonjudgmental, supportive hotline counseling, assessments, shelter screenings, and intake interviews for hotline callers and adult and youth clients within the Shelter.

Proactively provide comprehensive services to clients, including, but not limited to:

o Individual and group supportive counseling;

o Advocacy and accompaniment, including assistance in preparing court documents, accessing support and services through other agencies, and transportation;

o Safety planning and risk assessment;

o Follow-up contact, as safe and appropriate, and outreach;

o Information and referrals to outside agencies and providers (i.e., legal, housing, transportation, and economic options).

Meet with each adult client residing in the Shelter within one week of entrance and weekly thereafter to provide comprehensive services, including assessment of needs.

Partner with clients to formulate goals and action plans to support the client's attainment of set goals. Revisit the action plan frequently to recalibrate as the client's needs change.

Guide clients in exploring options regarding the legal system, housing, and economic/financial options, and provide advocacy with community agencies, including DSS, medical providers, courts, counseling agencies, housing agencies, Social Security, etc.

Proactively facilitate supporting clients to necessary linkages to other services and agencies in the community.

Translating documents and materials from English to Spanish as needed.

As appropriate and necessary, facilitate the DSS application, enrollment, and follow-up process for each client (to ensure timely application and receipt of client benefits and shelter reimbursement).

Facilitate weekly support group(s) for adult clients, as scheduled.

Encourage, model, and teach healthy expression of emotions and feelings, nonviolent conflict resolution, and discipline.

As scheduled, facilitate weekly support group(s) for adult and youth clients.

Provide clients with information regarding the NYS Office of Victims Services, assist with filing applications for OVS compensation, and serve as a liaison between clients and OVS.

Actively engaging in basic housekeeping, maintenance, organization of donations, and other assigned tasks.

Proactively monitor the overall condition of the agency and ensure the maintenance of a clean, welcoming environment for individuals accessing services.

Attend to overall facility maintenance and repairs.

Adhere to and uphold agency policies and protocols related to clients' physical safety and the safety of electronic client service records.

Attend and actively participate in supervision with the Family Justice Center Manager, program-specific and agency-wide meetings, training, awareness month activities, and agency events.

Maintain the confidentiality of clients, staff, volunteers, and agency information. Exceptions include information pertaining to child abuse, danger to self or others, or in response to an authorized release of information.

Maintain the highest levels of accuracy in recordkeeping and reporting, ensuring that all client records and documentation of work activities are complete and up-to-date and submitted to the supervisor, as directed.

Adhere to agency policies and protocols related to the security of electronic client service records, operational responsibilities, and

Ensure timely response and follow-up to email communication and voicemail messages.

Staff members are encouraged to be flexible and responsive to changes in the scope of duties, including other duties as assigned by immediate and other supervisors.

Fearless! Hudson Valley is an equal opportunity employer committed to a diverse, culturally inclusive work environment and prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender and identity, disability, and national origin in employment and delivery of services. All are encouraged to apply.

All jobs are contingent upon successfully completing certain background checks, including criminal history, employment verification, education verification, DMV checks (for driving positions), State Central Registry, State Exclusion List, and fingerprinting unless prohibited by applicable law.

This description reflects the principal functions of the job for job evaluation. It should not be construed as a detailed description of all job work requirements, nor shall it be construed as giving exclusive responsibility for every function described.