FJC Hotline Advocate

Our start as a grassroots, small group of committed individuals began in 1986. We have expanded and grown to an increasingly bold and empowered agency that advocates for change while supporting survivors in Orange and Sullivan Counties in NY.

To build an informed, just, and accountable society so all people can experience supportive and safe relationships free from abuse, exploitation, and oppression. We do this through education, prevention, advocacy, and providing comprehensive services, including Shelter, to victims and survivors of interpersonal violence, human trafficking, sexual violence, and other types of crime victimization.

The Family Justice Center Hotline Advocate (FJCHA) provides compassionate, nonjudgmental support and services to victims and survivors of violence and abuse through the agency's 24-hour hotline. They play a vital role in ensuring accessibility by offering dedicated support to individuals across multiple communication channels. Assisting those affected by intimate partner violence, human trafficking, teen dating violence, sexual violence, and other crimes, they provide critical services both via the hotline and in person at the Family Justice Center, ensuring all survivors receive the care and support they need.

Focused on Continuous Learning & Professional Growth: Seeks out opportunities for training, skill development, and professional growth to enhance effectiveness and impact.

Prioritizes Collaboration & Relationship Building: Builds and maintains positive, productive relationships with colleagues, clients, and community partners to enhance service delivery.

Adaptable & Resilient: Demonstrates flexibility and problem-solving skills. Adjusts priorities as needed while maintaining focus on the organizations mission and client needs.

Culturally Competent & Inclusive: Engages respectfully with individuals from diverse backgrounds, seeking to understand and honor cultural differences. Applies culturally responsive practices to ensure equitable access to services.

Effective Communicator: Communicates clearly and empathetically with colleagues, clients, and community partners in both oral and written formats. Listens actively and responds appropriately to build trust and foster meaningful connections.

Must have a bachelor's degree in criminal justice, international relations, or a related field or equivalent work experience in providing Direct Crisis Counseling and Advocacy Services.

Must be knowledgeable in Microsoft Office programs and have experience with client management software.

Valid Driver's License, Auto Insurance, and reliable transportation to travel between the agency's office sites and other locations throughout the service region.

Physical demands include but are not limited to long periods of sitting, standing, walking, driving, lifting up to 50 pounds, and navigating stairs.

Manages multiple priorities effectively, meeting deadlines while maintaining quality and attention to detail.

Demonstrates the ability to work efficiently in a crisis-oriented environment, balancing competing demands.

Aligns work with the agencys mission and feminist philosophy of empowerment.

Prioritizes client needs, ensuring services are delivered with empathy, respect, and empowerment.

Identifies barriers to service and proactively works to develop solutions that support client success.

Models and upholds appropriate professional boundaries in all interactions with clients, colleagues, supervisors, and community partners.

Demonstrates integrity and ethical decision-making in all aspects of their work.

Exercises sound judgment and makes timely, well-reasoned decisions, particularly in high-pressure or crisis situations.

Assesses risks and considers multiple factors before taking action.

Actively works to dismantle gender-based violence, racism, classism, sexism, ageism, homophobia, ableism, and all forms of oppression through daily interactions, advocacy, and service delivery.

Demonstrates an awareness of systemic barriers and incorporates inclusive practices into their work.

Direct experience working within residential settings, social services, and community-based agencies is preferred.

Bicultural candidates are strongly encouraged to apply.

Previous translation experience of high-quality, with a focus on accuracy, clarity, and cultural sensitivity.

Provide culturally informed, comprehensive trauma-responsive crisis intervention in person and via Crisis Hotline. Including, but not limited to: nonjudgmental, supportive individual or group counseling, assessments, shelter screenings, and intake interviews.

Facilitate advocacy and accompaniment services, assistance in preparing court documents, accessing support and services through other agencies, and transportation.

Support Safety planning and conduct risk assessments.

Conduct outreach and follow-up contact (as safe and appropriate).

Share information and referrals to outside agencies and providers (i.e., legal, housing, transportation, and economic options).

Assist clients in exploring options regarding the legal system, housing, and economic/financial options, and advocate with community agencies, including DSS, medical providers, courts, counseling agencies, housing agencies, Social Security, etc.

Provide clients with information regarding the NYS Office of Victims Services, assist with filing applications for OVS compensation, and serve as a liaison between clients and OVS.

Work closely and collaboratively with the Family Justice Center Manager and other supervisory staff, as appropriate, to understand and accomplish position responsibilities.

Work closely and collaboratively with agency staff within the Family Justice Center, residential settings, and collocated office spaces.

Work closely and collaboratively with community partner organizations while supporting the advocacy needs of clients.

Provide on-call advocacy outside of traditional business hours, as scheduled.

As appropriate, engage in ongoing learning and development by proactively participating in webinars, in-service, and external training.

Contribute toward fostering inclusive and supportive work environments throughout the agency.

Work closely and collaboratively with the Director of Community Services and other supervisory staff, as appropriate, to understand and accomplish position responsibilities.

Attend and actively participate in supervision with the Director of Community Services, program-specific and agency-wide meetings, training, awareness month activities, and agency events.

Maintain the confidentiality of clients, staff, volunteers, and agency information, including adherence to agency policies and protocols related to the security of electronic client service records.

Maintain the confidentiality of clients, staff, volunteers, and agency information. Exceptions include information about child abuse, danger to self or others, or in response to an authorized release of information.

Maintain the highest levels of accuracy in recordkeeping and reporting, ensuring that all client records and documentation of work activities are complete and up-to-date and submitted to the supervisor, as directed.

Accurate and timely records and documents of outreach, training, and other work tasks are complete, up-to-date, and submitted to the supervisor as directed.

Attend and proactively participate in assigned webinars, agency, and external training, including awareness month activities and agency events for clients.

Ensure timely response and follow-up to email communication and voicemail messages.

Staff members are encouraged to be flexible and responsive to changes in the scope of duties, including other duties as assigned by immediate and other supervisors.

Actively engaging in basic housekeeping, maintenance, organization of donations, and other assigned tasks.

Proactively monitor the overall condition of the agency and ensure the maintenance of a clean, welcoming environment for individuals accessing services.

Adhere to and uphold agency policies and protocols related to the Physical and electronic security of clients and service records.

POSITION TITLE: Family Justice Center Hotline Advocate

REPORTS TO: Family Justice Center Program Manager

CLASSIFICATION: Full-Time, Non-exempt

PAY RATE: Hourly Rate Range - $22.59-$24.03

PRIMARY WORKSITE(s): Newburgh, New York

WORK HOURS: Typically, 40 hours per week, Monday through Friday, with flexibility around evenings, weekends, and holidays. Note, primarily business hours with evening shifts require one holiday per year.

Fearless! Hudson Valley is an equal opportunity employer committed to a diverse, culturally inclusive work environment and prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender and identity, disability, and national origin in employment and delivery of services. All are encouraged to apply.

All jobs are contingent upon successfully completing certain background checks, including criminal history, employment verification, education verification, DMV checks (for driving positions), State Central Registry, State Exclusion List, and fingerprinting, unless prohibited by applicable law.

This description reflects the principal functions of the job for job evaluation. It should not be construed as a detailed description of all job work requirements, nor shall it be construed as giving exclusive responsibility for every function described.