Customer Service Representative

Position Overview

We are seeking a Client Services Representative to serve as an inside sales professional working directly with both consumer and business customers. In this role, you will manage inbound demand, convert inquiries into sales, generate and follow up on quotes, process orders, and actively grow customer accounts.

This position also includes booking and qualifying warm leads, scheduling appointments, and supporting revenue-generating activities for the outside sales team. While customer-focused in nature, this role carries clear sales expectations and requires comfort with outbound communication to close opportunities.

This position is on-site in Provo, Utah. Remote work is not available.

Job Type: Full-time, Monday–Friday, 8:00 AM–5:00 PM
Location: Provo, Utah
Pay Range: $22–$25 per hour, DOE

• Serve as the primary point of contact for inbound customer inquiries, with responsibility for converting interest into sales
• Build accurate quotes, present pricing, and guide customers through the purchasing process
• Proactively follow up on open quotes, inactive opportunities, and prior customer interactions to drive close rates
• Book and qualify warm leads and schedule appointments for the outside sales team
• Upsell and cross-sell products and solutions when appropriate to maximize order value

• Work with a diverse customer base, including fence contractors, distributors, homeowners/DIYers, home builders, and retail partners
• Review project plans and specifications (training provided) to generate accurate pricing for fencing projects
• Maintain and grow customer relationships through consistent, consultative communication
• Investigate product claims and provide resolutions in accordance with company policy while protecting customer relationships

• Support business development initiatives through outbound phone calls, email, text, and social media outreach as needed
• Provide administrative and customer support to assigned field sales representatives
• Collaborate with the outside sales and operations teams to ensure seamless order processing and customer satisfaction

• Accurately document all customer interactions, quotes, and sales activity in the CRM system
• Maintain organized records to support forecasting, follow-up, and sales reporting

• Some college coursework or equivalent relevant work experience
• 1 year of experience in inside sales, account management, or customer service with sales responsibilities
• Strong verbal and written communication skills; comfortable leading sales conversations by phone and email
• Confidence in making outbound calls to warm leads and following up to close business
• High attention to detail with strong organizational and time-management skills
• Sales-oriented mindset with a strong customer-first approach

Education:

• High School Diploma or equivalent

Technical:

• Customer Service: 1 year (Preferred)
• Microsoft Office: 2 years (Preferred)
• CRM Systems: 6 months (Preferred)

We’ve got you covered.

FDS employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance