What are the responsibilities and job description for the Senior Application Support Engineer position at FDM Group?
About The Role
This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.
FDM is seeking a Senior Application Support Analyst located in Chandler to support a project in the financial sector. Involvement in this project is anticipated to last initially 24 months but may be extended.
This role will be hybrid with requirements to be in office 3 days per week.
Senior Production Support Engineer - Equities Trading Applications
Location: Chandler, AZ
Position Summary
We are seeking an experienced Senior Production Support Engineer to join the Equities Production Services team supporting critical front-office and back-office trading applications. This role is responsible for ensuring the stability, availability, and performance of key trading platforms through proactive monitoring, incident management, root cause analysis, automation, and application support.
The successful candidate will provide direct support for business-critical Equities applications, partner closely with traders, business stakeholders, development teams, infrastructure teams, and vendors, and play a key role in maintaining a resilient production environment across a global support model.
This position will also support platform upgrades, application onboarding, release activities, operational readiness initiatives, and continuous service improvement efforts.
Key Responsibilities
- Provide L2/L3 production support for critical Equities trading and post-trade applications.
- Monitor application health and performance using enterprise monitoring platforms.
- Lead incident triage, troubleshooting, and resolution efforts during production outages and service disruptions.
- Perform root cause analysis and implement preventative measures to improve platform stability and resiliency.
- Coordinate problem, incident, change, and release management activities in accordance with ITIL best practices.
- Support application onboarding, platform upgrades, and production deployments.
- Partner with business users, development teams, infrastructure teams, and vendors to resolve complex technical issues.
- Identify opportunities for automation, monitoring enhancements, and operational efficiencies.
- Maintain operational metrics, reporting, and service analytics.
- Act as an escalation point for critical production issues and stakeholder communications.
- Participate in capacity planning, operational readiness reviews, and production governance activities.
- Support a 24x7 global production environment and collaborate with offshore and onshore teams.
Required Qualifications
- 5 years of hands-on experience supporting mission-critical trading applications in a production environment.
- Experience providing direct support for front-office and/or back-office trading systems.
- Strong understanding of Equities trading workflows and trade processing lifecycle.
- Proven experience managing production incidents, problem management, and outage resolution under tight deadlines.
- Strong knowledge of ITIL and SDLC methodologies.
- Excellent communication skills with the ability to interact effectively with senior management, business stakeholders, and technology teams.
- Ability to work independently while collaborating across global teams.
Mandatory Technical Skills
- Gloss (Required - candidates without Gloss experience will not be considered)
- Splunk
- Dynatrace
- ITRS Geneos
- Linux / Unix
- Windows
- SQL / PL-SQL
- Python
- Shell Scripting (Unix Shell, Bash, Perl)
- Java
- Jira
About FDM
FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.
With 35 years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.
🌍 Global impact – 18 centers across North America, APAC, the UK, and Europe
🚀 25,000 careers launched – and counting
🤝 300 trusted client partners
Committed to Equal Opportunities
Tech careers should be for everyone. With 75 nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.
Additional Considerations
- FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.