What are the responsibilities and job description for the Production Support Analyst position at FDM Group?
Not just another entry level career opportunity: receive coaching, mentorship, and support at every step of your career journey. We invest in you so you can thrive and succeed.
Launch your tech career with FDM – any degree welcomed
Your degree got you here, your passion can take you further. Start a tech career that’s both dynamic and impactful. As an FDM Consultant, you’ll get the chance to work with global companies across banking, consulting, retail, insurance, and more. You’ll add big names to your resume and gain hands-on experience from day one.
Serving a wide variety of industries, we can offer our consultants a career path in their most suited field. We help you develop and build on your strengths, behaviors, knowledge, and ability with hands-on, industry relevant coaching, and place you on assignments with leading global companies.
We match your strengths to the right role. Opportunities could include, but not limited to:
Production Support Engineer
Monitor and troubleshoot live systems to ensure uptime and performance. Collaborate across teams to resolve incidents and maintain critical services that businesses rely on.
DevOps Engineer
Automate CI/CD pipelines, manage infrastructure as code, and streamline deployments using tools like Jenkins, Docker, and Kubernetes to accelerate delivery and ensure system reliability.
System Administrator
Install, configure, and maintain servers and enterprise systems, applying updates, managing users, and scripting automation to ensure secure, high-performing infrastructure.
Site Reliability Engineer
Support agile teams by leading daily stand-ups, encouraging collaboration, and helping remove blockers so the team can stay focused and deliver value consistently.
What’s in it for you?
- Fast-track your career with 6-12 weeks initial upskilling courses facilitated by our expert coaches, followed by practice-based learning catered to industry demand
- Opportunity to work on exciting, business-critical projects with top-tier companies in banking & finance, insurance, retail, and more
- Dive into delivering solutions across the application lifecycle
- No tech experience? No problem. If you’re detail-oriented, tech-savvy, and a strong communicator, we’ll give you the skills to excel in IT Operations
- With hands-on support and real client projects, you’ll be assignment-ready, and can grow into senior roles in just a few years
- Build a diverse and rewarding career path with ongoing coaching through our Skills Lab
- Consultant Experience Team to support your wellbeing, health, and happiness
- Potential to qualify for relocation support
What we look for
- You hold a university degree level (bachelor or higher)
About FDM
FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.
With 35 years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.
🌍 Global impact – 18 centers across North America, APAC, the UK, and Europe
🚀 25,000 careers launched – and counting
🤝 300 trusted client partners
Committed to Diversity, Equity and Inclusion
Tech careers should be for everyone. With 75 nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.
Additional Considerations
FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.