What are the responsibilities and job description for the Production Support Analyst - Openlink position at FDM Group?
About The Role
This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.
FDM is seeking a Production Support Engineer located in New York, NY or Stamford, CT to support a project in the finance sector. Involvement in this project is anticipated to last initially 12 months but may be extended.
This role will be hybrid with requirements to be in office 3 days per week.
You will provide application, data, and system support for various stakeholders within our Macro business, with a particular focus on our Commodity trading business.
Responsibilities:
- Support Macro PnL and position keeping systems, including the implementation of a commodity trading application (OpenLink).
- Monitor system stability and performance, troubleshoot system and data issues, and ensure our commodity trading application and post trade workflow operate smoothly.
- Manage user onboarding, offboarding, and system changes, responding promptly to user inquiries and ensuring seamless access to the commodity position system
- Configure account rollups and instrument setups to produce accurate analytics and support commodity trading workflows.
- Innovate and improve system processes and tools to automate repetitive tasks, enhance efficiency, and streamline workflows.
- Collaborate with technology and business teams to resolve issues and coordinate high-impact changes through proactive communication and thorough root cause analyses.
- Develop a quantitative understanding of reference, market, and model data, PnL calculations, risk exposures, portfolio analytics, and other key components of our macro and commodity trading systems.
About You
Please do not apply if you do not have Openlink experience
- Training in computer science, mathematics, physics, or related technical field
- Prior experience supporting commodity trading business
- Prior experience with Endur system
- Proficient SQL query skills
- Proficient coding or scripting skills (C#, Python, JavaScript, PowerShell, Batch, etc.)
- Proficient knowledge of Windows, .NET, and SQL Server
- Strong troubleshooting, coordination, and problem-solving skills
- Strong team player with excellent written and verbal communication skills with peers and clients
- Demonstrated interest and passion for understanding financial markets and instruments
- Detail-oriented data analytical skills
- Commitment to the highest ethical standards
About Us
FDM is an award-winning global business and technology consultancy powering the people behind tech and innovation for over 30 years. We collaborate with world-leading companies to identify the expertise they need, exactly when they need it. We have helped successfully launch nearly 25,000 careers globally to date and are a trusted partner to over 300 companies worldwide.
