Infrastructure Engineering and Engineering Support

About The Role

This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.

FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.

FDM is seeking an Infrastructure Engineering & Support Engineer located in Iselin, NJ to support a project in the finance sector. Involvement in this project is anticipated to last initially 12 months but may be extended.

This role will be hybrid with requirements to be in office 3 days per week.

Responsibilities:

• Line Manage the US AVP and AP resources and the US nightshift resources.
• Provide project support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks and building new systems and applying service packs. Manage and escalate problems as appropriate.
• Ensure that the BAU service is prioritized and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.
• Investigate defects or problems; work with internal teams and external vendors to Identify solutions and support any fixes that are required as part of service improvement.
• Follow the Change Management procedure and other standard practices in installing, configuring and supporting Linux Cluster and Linux Infrastructure and relates items in Test and Production environments.
• Upgrade or maintain software at a time when the impact to the business is minimized. Execute the failover for the Linux and application services as required.
• Create, maintain and review operational process and support documentation.
• Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed.
• Participate in planned weekend work as required.
• Perform monthly operating system security patching.

Strategic

• Ensure internal systems are managed to the highest standard by following industry best practice.
• Where appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle.
• Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes.

Leadership

• Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.
• For any Projects you are working on, be accountable for the successful transition of new IT services into support, meeting the team’s service acceptance criteria.

Success Factors

• Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business.
• Be able to manage their time effectively and prioritize their own workload in order to meet changing demands from the business.
• A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
• Ability to engage with the business to effectively support the environment with some oversight.
• Input into the Linux infrastructure changes at the weekly/daily CAB. Ensure other team’s changes do not have an impact on the delivery of the Linux services. Review and approve changes for the Linux team as required.
• Maintain and troubleshoot backup systems.
• Maintain and support the enterprise Production Linux server domain, VMware Virtual Infrastructure environment, data center server hardware infrastructure

About You

Essential

• Bachelor’s degree or equivalent
• Prior IT operational support experience across business-critical Production infrastructure support, applications and database services.

Desired

• Industry standard IT certification – AWS / Linux (Redhat)/ VMware/ Symantec VCS
• ITIL certification

About Us

About FDM

FDM is an award-winning global business and technology consultancy powering the people behind tech and innovation for over 30 years. We collaborate with world-leading companies to identify the expertise they need, exactly when they need it. We have helped successfully launch nearly 25,000 careers globally to date and are a trusted partner to over 300 companies worldwide.