FCN Bank Assistant Branch Manager

FCN Bank Assistant Branch Manager (Connersville)

Department: Retail Branch

Job Status: Full-time

FLSA Status: Non-Exempt

Reports to Branch Manager

Amount of Travel Required: Local

Positions Supervised: Yes

Work Schedule: Monday – Saturday

Position Summary

Join our team at FCN Bank and become an integral part of our success story as an Assistant Branch Manager in our Retail Branch Department. We're seeking a dynamic individual who's ready to take on leadership responsibilities in the fast-paced banking industry. This full-time role offers an exciting opportunity to collaborate with our Branch Manager and drive efficient daily operations across all banking services.

Essential Functions

• Lead and supervise a dedicated team of customer service representatives, head tellers, and tellers, ensuring seamless daily operations.
• Foster strong customer relationships by opening new deposit accounts and providing continuous support.
• Assist customers with a range of services including debit cards, online banking, and bill pay, ensuring their banking needs are met with excellence.
• Provide expert guidance to business customers on cash management services.
• Conduct audits of teller windows & cash drawers to maintain operational integrity.
• Step in to support the teller line when necessary, demonstrating flexibility and a hands-on approach.
• Collaborate with the Branch Manager on performance evaluations, recognitions, and corrective actions as needed.
• Contribute to achieving profit, performance, and customer service goals through proactive management and oversight.
• Address customer and employee concerns promptly, including issues related to fraud, ensuring timely resolution and communication with the Branch Manager.
  
  
  

Skills & Abilities

Experience and/or Education:

• Bachelor’s Degree in a related field or equivalent experience in the banking industry.
• Proficiency in Microsoft Office, Excel, and Outlook.
  
  
  

Skills:

• Strong communication skills, both verbal and written, with a focus on professionalism and clarity.
• Solid understanding of banking regulatory matters and operational procedures.
• Ability to handle various banking operations efficiently while maintaining accuracy and attention to detail.
• Proven leadership skills with the ability to motivate and inspire teams to achieve excellence.
• Adaptability to thrive in a dynamic work environment and remain composed under pressure.
• Ethical conduct aligned with industry standards and organizational values.
• Exceptional organizational and multitasking abilities, with a keen eye for prioritization.
• Analytical mindset with problem-solving skills to address challenges effectively.
• Customer-oriented approach, dedicated to delivering exceptional service while adhering to company policies.
  
  
  

At FCN Bank, we're committed to fostering a collaborative and supportive work environment where every team member can thrive. Join us in shaping the future of banking and make a difference in the lives of our customers. Apply now to be part of our team!

FCN Bank N.A. is an equal-opportunity employer.