Administrative Specialist

Administrative Support Specialist

FCCR – Garden City, Idaho

About FCCR

FCCR supports motor carriers, owner-operators, and transportation companies by helping them maintain Department of Transportation (DOT) compliance programs and adhere to applicable federal and state regulations. Our organization specializes in assisting transportation professionals with licensing, permitting, registrations, and ongoing compliance requirements necessary for legal and safe operation.

As a trusted compliance partner, FCCR works closely with clients to navigate complex regulatory requirements while delivering exceptional customer service and support. We are committed to accuracy, professionalism, and helping businesses stay compliant so they can focus on growing their operations.

Position Overview

FCCR is seeking a full-time Administrative Support Specialist to join our team in Garden City, Idaho. This is an in-office position responsible for handling inbound customer calls, building client profiles, processing compliance-related forms, and assisting transportation companies with DOT licensing and permit requirements.

The ideal candidate is highly organized, detail-oriented, comfortable speaking with customers over the phone, and capable of managing multiple administrative tasks in a fast-paced environment.

This position offers long-term growth opportunities for individuals looking to build a career in transportation compliance, operations, customer service, or office administration.

Compensation & Growth

• Starting Pay: $20.00 per hour
• Full-Time Position
• 90-Day Probationary Period
• Formal Performance Review at the end of the 90-day probationary period
• Opportunity for wage increases based on performance, attendance, accuracy, productivity, and overall contribution to the company
• Career advancement opportunities within FCCR

Primary Responsibilities

• Answer inbound customer phone calls professionally and efficiently
• Assist transportation companies and owner-operators with compliance-related inquiries
• Build and maintain accurate client profiles within company systems
• Complete licensing, permitting, and registration applications
• Process DOT compliance forms and documentation
• Review information for accuracy and completeness
• Maintain organized digital and physical records
• Perform data entry and document management tasks
• Schedule appointments and follow-up communications
• Assist clients with updates, renewals, and compliance requirements
• Coordinate with internal departments to ensure timely processing of client requests
• Maintain confidentiality of client information
• Provide outstanding customer service while representing FCCR professionally

Qualifications

Required Skills

• Strong phone etiquette and customer service skills
• Professional verbal and written communication abilities
• Excellent attention to detail
• Strong organizational and time management skills
• Ability to multitask in a fast-paced environment
• Comfortable learning new software systems and processes
• Ability to work independently while contributing to a team environment
• Ability to maintain confidentiality and professionalism
• Typing speed of at least 40 WPM
• High School Diploma or GED

Preferred Qualifications

• Previous administrative, office support, customer service, or call center experience
• Experience with data entry and document processing
• Familiarity with transportation, trucking, DOT compliance, licensing, permitting, or regulatory environments
• Experience working with CRM systems or office management software
• Basic accounting or bookkeeping knowledge is a plus
• Paralegal, business administration, accounting, or related coursework is beneficial

Work Environment

This is an on-site position located in Garden City, Idaho. Employees work closely with team members in a collaborative office environment while assisting transportation professionals across the country.

Successful candidates will demonstrate professionalism, dependability, strong communication skills, and a commitment to delivering exceptional service to FCCR clients.

FCCR is committed to providing equal employment opportunities and fostering a positive, team-oriented workplace focused on growth, accountability, and professional development.