What are the responsibilities and job description for the Receptionist position at FCC Behavioral Health?
Job Purpose
The Receptionist serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts.
Qualifications
- Minimum high school diploma or equivalent
- Experience in clerical functioning and receptionist duties, preferred
Core Job Duties
- Welcome and greet patients and visitors, in person or on the telephone; answering or referring inquiries.
- Register/check-in patients for scheduled appointments and complete any necessary updates to patient’s chart.
- Keep patient appointments on schedule by notifying the provider of the patient’s arrival.
- Answer telephones promptly and ensure in-coming lines are covered at all times.
- Ensure all voicemails received are checked and returned is necessary.
- Manage the inactive person served reports weekly.
- Schedule appointments and make adjustments, if necessary.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Collect fees from patients for services rendered and prepare and make deposits.
- Manage incoming and outgoing mail.
- Communicate any vital information to the Office Manager.
- Orally communicate information effectively and accurately
- Keep work areas neat and clean.
- Ensure compliance with BHC Standards and other federal, state, and local regulations.
- Abide by program and agency policies and procedures.
- Other job duties and special projects as assigned.