What are the responsibilities and job description for the Matchday Merchandise Associate position at FC Tulsa?
FC Tulsa is seeking enthusiastic, customer-focused individuals to join our game day team as a Matchday Merchandise Associate. This role is perfect for energetic, outgoing individuals who thrive in fast-paced environments and are passionate about delivering exceptional fan experiences. Matchday Merchandise Associates are responsible for providing top-notch customer service, operating point-of-sale systems, and assisting with merchandise setup, sales, and inventory during home games.
Key Responsibilities
Key Responsibilities
- Greet and engage fans in a friendly, professional manner to create a welcoming shopping environment.
- Operate point-of-sale (POS) systems accurately for transactions, including credit cards and mobile payments.
- Maintain an organized, clean, and visually appealing merchandise area, including restocking items as needed.
- Assist with the setup and breakdown of retail locations before and after games.
- Stay informed about current merchandise offerings, promotions, and pricing to assist customers effectively.
- Provide excellent customer service by addressing questions, resolving issues, and ensuring fan satisfaction.
- Work collaboratively with fellow merchandise staff and Merchandise Director to ensure smooth game day operations.
- Prior retail, customer service is preferred but not required.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, high-energy environment.
- Basic math skills and attention to detail for handling transactions accurately.
- Must be reliable, punctual, and able to work flexible hours, including evenings, weekends, and holidays based on the game schedule.
- Ability to stand for extended periods and lift up to 30 lbs. as needed.
- This position is a paid hourly position.