Client Configuration Specialist

Do you love working with people and passionate about helping others? If you are friendly, customer-focused, and ready to make a difference this position is for YOU! We are looking for energetic team members. Our caring people-first attitude is a must while supporting our clients and serving members. We provide best in class service and empower our teams to be solutions oriented, proactive, enthusiastic and embrace our values of being honest, respectful, accountable, inclusive, and responsive. If this sounds like the opportunity that you've been looking for, apply today!

JOIN our team and enjoy a competitive base pay and generous benefits. Our benefits include health, dental, 15 days of paid time off, a 401(k) plan, an employee stock ownership plan, bonuses, and a wellness team that promotes health within the workplace.

Our Story...

FBMC Benefits Management Inc. is a privately held, employee-owned company that provides comprehensive employee benefits management and consulting. Our mission is to Protect our clients by designing and delivering Innovative employee benefits with provable Quality results. Since 1976, we have sought to develop an understanding of our clients' and their workforce's needs and provide products that are not only high quality but easy to use and understand. We embrace giving back to our clients and their communities, which is why we donate 1% of our profits for the year to charitable organizations such as community-based food banks, the American Cancer Society, March of Dimes, Ronald McDonald House, and ElderCare Services.

At FBMC, you're not just an employee, you're an OWNER! Along with a plethora of growth and development opportunities, we actively celebrate our accomplishments through an annual end-of-year gala and awards event and team competitions to build relationships company-wide. In addition, we have owners across the country who work remotely from home and at client office locations - we pride ourselves on offering flexibility. We are more than coworkers - we are a family that unites for a common good and have fun while doing it!

Minimum Educational and Experience Requirements:

-Highschool Diploma/GED
-5-7 years of experience in the fields of employee benefit insurance, claim coding, data or technology systems or medical office.
-Experience working in an information technology environment including system development lifecycles and data and file management concepts; Electronic Data Interchange process; and basic project management principles required.
-Proficiency in Microsoft Office Suite products, web based and Customer Relationship Management (CRM) applications; knowledge of technical requirements needed for system setup.
-Possession and maintenance of valid Safe Operators Driver's License

Essential Job Duties and Responsibilities:

•Specializes in facilitating the deployment of new enrollment platforms for new business functions across the organization.
•Overview of client setup documentation for enrollment platform configurations.
•Initiates the development, analysis and overall system design for new client implementations and renewals.
•Importing existing client data into new enrollment system.
•Troubleshoots and revises finalization of client system setup.
•Provides internal demonstrations of enrollment platforms to account management team (and other functional teams) for client overview.
•Responds to client and carrier inquiries regarding enrollment system issues, discrepancies and/or changes.
•Attends meetings with clients and/or carriers, as needed, to gather information that pertains to the group's setup.
•Develops EDI 834 HIPAA compliant file layouts while working closely with carriers.
•Performs triage, root cause analysis, and corrections to data issues found during file validations.
•Manages EDI file schedule changes and file processing updates or revisions.
•Builds out carrier data exchange connectivity for integrated carrier file feeds.
•Reviews and resolves discrepancy reports received from affected carriers.
•Creates ad hoc and system related reports for internal teams and external clients.
•Assists in the research of customer-related inquiries for resolution.
•Collaborates with CBSM pertaining to bill reconciliation, payroll configuration and setup information within enrollment platforms.
•Provides insight on pre-sales product demonstrations for potential enrollment platforms.

Required Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Demonstrated customer service skills with the ability to communicate both verbally and in writing in a clear and concise manner
•Experience in working in a fast-paced environment and handling pressure situations with professionalism and tack
•Demonstrated problem solving skills, including attention to detail, analytical thinking, and decisiveness
•Strong numerical skills
•Excellent organization skills - able ability to prioritize work, manage multiple projects, follow-through, and meet deadlines
•Excellent interpersonal skills to work independently and collaboratively with team members and others of varying backgrounds and skill levels
•Ability and experience working with various technology solutions
•Must exhibit a positive attitude and be an example of leadership to others in the area of problem-solving, teamwork, interpersonal relationships, and commitment to FBMC's mission, vision, and values.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain in a stationary position, frequently communicate accurate information, and operate a computer and other office machinery. The employee must have the ability to lift and/or move up to 25 pounds. Specific vision abilities are required to determine accuracy of information reviewed.

Work Environment and Hours:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Duties are performed in an office or field work related environment. The noise level in the work environment is usually moderate. Occasional travel to seminars, training, or other events may be required.