Sr. Sales & Distribution Systems Consultant

Senior Sales & Distribution Systems Consultant

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do:

The Senior Sales & Distribution Systems Consultant is responsible for implementing strategy and prioritization of business technology/solutions for Sales & Distribution departments. This role ensures that sales teams have the tools and systems they need by managing projects, performing business analyst and quality assurance roles, coordinating and/or delivering training, and acting as a liaison between IT and the business. This position is focused on the main enterprise system Microsoft Dynamics CRM that is utilized across all three business units and the agency field force. This person will also work with IT to coordinate and leverage the partnership with Microsoft and any associated implementation partners as needed.

This position requirements include: 

• Act as a liaison between the business, IT and external vendors on projects, building relationships on all sides and resolving conflicts when necessary.  This may include agents, agency staff, field users, home office employees and external vendors.                                   
• Build and maintain open lines of communication by assisting in gathering and reporting project information, and presenting to department leadership, business sponsor or executive leadership when requested.
• Coordinate and/or deliver training and user support as needed for: new systems, system enhancements, new or changed procedures, and new or changed processes.
• Represent business interests and clearly express vision, value and needs for Sales & Distribution tools.  Understand and communicate end-to-end agent and field/home office users’ experience of the Sales & Distribution support tools, including integrations and dependencies.
• Lead the definition & prioritization of user stories and associated acceptance criteria.  Accept or reject completed development work based upon defined acceptance criteria. Contribute to quality assurance activities and tasks as needed. Provide guidance and support to ensure delivery. 
• Partner with other business product owners as needed to maintain a consistent product vision and deliver improved experiences

What It Takes to Join Our Team: 

• College degree or equivalent plus seven years relevant experience required.
• Specific experience with Microsoft Dynamics CRM or other Client Management Systems.
• Must be familiar with Farm Bureau products, services, and strategies affecting the life business.
• Must possess excellent leadership, oral and written communication, planning, decision making, and negotiation skills.
• Must be results-oriented and able to adapt and deal with ambiguous situations and manage expectations.
• Must be able to build strong relationships with the Businesses, IT and external vendors.
• Proven ability to negotiate for competing resources and to generate consensus among multiple interrelated priority projects.
• Must have the aptitude to learn both business and technical terms and processes well enough to be a strong liaison between IT, the Business and external vendors.
• Some travel may be required. (up to 20%)

What We Offer You: When you’re on our team, you get more than a great paycheck.  You’ll hear about career development and educational opportunities.  We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options.  We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. You will also have access to a wellness facility with fitness classes and programs, a daycare center, a cafeteria, and a medical clinic. Farm Bureau….where the grass really IS greener!

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.  Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.